Signature Solar · 6 hours ago
Technical Support Associate
Sulphur Springs, TX
Full-time
Onsite
Entry Level
2+ years expSignature Solar is seeking a Technical Support Associate to provide exceptional customer support by troubleshooting equipment issues and addressing customer inquiries. The role involves managing high volumes of calls and emails, guiding customers through troubleshooting processes, and maintaining accurate records of interactions.
Renewable EnergyRetailSolar
Responsibilities
Manage a high volume of incoming phone calls and emails from customers
Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems
Guide customers through step-by-step troubleshooting processes, ensuring clear communication and accurate resolution of technical problems
Demonstrate excellent communication skills to convey technical information to customers effectively
Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system
All other duties assigned
Qualification
Required
Manage a high volume of incoming phone calls and emails from customers
Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems
Guide customers through step-by-step troubleshooting processes, ensuring clear communication and accurate resolution of technical problems
Demonstrate excellent communication skills to convey technical information to customers effectively
Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system
Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers
Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely
Commitment to the empathy of the customer
The ability to critically analyze, research, and verify information through online resources, and manuals
Desire to be a team player and eager to learn and master new technical topics
A commitment to a 40-hour work week with a rotating Saturday shift
This position may require the ability to perform tasks that involve sitting, standing, walking, lifting, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations
Preferred
2+ years of customer service is a plus
Company
Signature Solar
Signature Solar is an online store that provides solar panels, off-grid solar system kits, solar components, and mounting solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
James Showalter
Chief Executive Officer
Madison Dearmore
Executive Assistant to Chief Executive Officer
Recent News
2025-09-23
2024-04-09
Company data provided by crunchbase