SERVPRO Bloomfield/Enfield · 9 hours ago
Franchise Technology Specialist II
Gallatin, TN
Full-time
Onsite
Entry, Mid Level
2+ years expServpro Industries, LLC is a trusted leader in fire and water cleanup and restoration services. The Franchise Technology Specialist II is responsible for assisting with technology improvements and conducting User Acceptance Testing, while collaborating with internal stakeholders and the franchise community to optimize the use of SERVPRO technology.
ConsumerCustomer ServiceJanitorial Service
Responsibilities
Partner with the franchise community and internal stakeholders to develop software business requirements for new software integrations or updates to existing software
Identify, direct, and assist with the creation of resources associated with SERVPRO technology
Partner with Information Technology team to coordinate and conduct User Acceptance Testing (UAT) to ensure software updates fulfill the needs of the business
Work with Information Technology team to establish pilot test schedules; identify franchise participants for pilot; provide software feedback to the proper stakeholders
Function as a subject matter expert representing the technology and process needs of the franchise community while attending project planning/update meetings
Work in tandem with other technology and rollout stakeholders such as Product Owners, Information Technology, National Accounts, Field Operations, and Franchise Learning & Development to optimize the efforts of each team
Ensure that all SERVPRO technology training resources properly equip each position within the franchise community with the knowledge they need to succeed
Coordinate with the Franchise Deployment team to ensure key messaging is delivered to the franchise community in a timely and effective manner
Communicate all franchise technology support resources to key stakeholders such as, the SERVPRO Help Desk, Franchise Learning and Development, and Franchise Operations/Deployment teams, to ensure franchises have access to knowledgeable support
Coordinate with all implementation stakeholders to address any challenges in a timely manner
Assist the Franchise Learning & Development team with the creation of technology resources
Qualification
Required
2-3 years of work experience in a technology role such as support, project management or business analyst role
Knowledge of Microsoft software suite required
Strong attention to detail to ensure accuracy and provide validation of results
Intellectual curiosity, along with excellent critical thinking skills, to disaggregate issues, identify root causes and recommend solutions
Ability to execute/manage multiple projects simultaneously while balancing competing and changing priorities
Effective written and verbal communication skills; able to conduct task demonstrations, develop and deliver presentations, convey technical concepts to non-technical audiences, and produce written content
Strong focus on delivering excellent customer service
Preferred
Experience with Verisk suite of software, for example Xactimate, is preferred
Experience with Cotality suite of software, including Cotality Mitigate, Estimate, and Dash are preferred
Experience with project management methodology preferred
Experience with process mapping methodology preferred
Bachelor's degree in business administration, technology, or related comparable work experience is preferred
Benefits
Excellent health benefits plan, which includes medical, vision and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
Company-paid mental health benefit through Headspace
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program
Company
SERVPRO Bloomfield/Enfield
SERVPRO of Bloomfield/Enfield understands the stress and worry you have when your home or business experiences fire, storm, flood, wind, snow, or other damage.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase