NEOGOV · 6 hours ago
Information Systems Engineer
MD 20850, MD
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $133K/yr
5+ years expNEOGOV is a part of the City of Rockville's Department of Information Technology, seeking an Information Systems Engineer. This role is responsible for advanced resolution of software and hardware issues, providing technical support, and ensuring the efficient operation of the city's information systems.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Serves as the technical education and training expert, on a variety of applications including Windows Outlook, OneDrive, Word, Excel, and PowerPoint
Promotes user adoption of the City’s technology and ease of use, to maximize and strengthen staff productivity, efficiency, and technology impact
Participates in the onboarding of new employees in regard to IT policies and procedures
Assists in the deployment of network infrastructure
Assists with technical design, optimization, monitoring, testing, evaluation, integration, installation and implementation of Network, Infrastructure and Application systems and components as directed
Interacts with the Security, Infrastructure and Applications Development teams, as well as end users and vendors to manage the day-to-day scheduled and unscheduled network systems operations and maintenance activities. Maintains stable, efficient and effective availability and operations of City of Rockville information systems
Understands and complies with all security policies; ensures that security and data protection are top priorities; integrates security into all designs and systems; makes recommendations regarding enhancing network security
Assist in the development of technical standards and documentation, identify and evaluate new products, and provides resolution for network issues
Provides expertise in the areas of Internetworking, Data Communications, Server Operating Systems and Virtualization Technologies
Provides expertise in deployment of Mobile devices (IOS and Android)
Ensures all aspects of the network configuration, software licenses, user accounts and equipment are inventoried, tracked and documented and that all documents and diagrams are kept up to date as configurations change – including proper and timely attention to appropriate change control coordination, procedures and notifications
Reviews and participate in solution designs and project plans for all new IT initiatives
Adheres to technical policies, standards and best practices in the support of wired and wireless network systems and devices
Provisions, deploys, maintains and troubleshoots end user workstations, laptops and City assigned devices
Assists in the evaluation, procurement, provisioning and deployment of network infrastructure
Creates, monitors, and updates help desk tickets on a daily basis
Provides coverage for help desk answering station as needed
Performs day-to-day systems administration in conjunction with other IT staff. Responds to end user and co-worker requests and manages priorities and time as directed
Utilizes SCCM to include all hardware, software deployment, images, and patching standards
Researches, analyzes and implements software patches or hardware changes to resolve security or network deficiencies
Evaluates new products or services and may manage vendor service level agreements and maintenance agreements
Responds to help desk calls in support of nearly 600 users, servers, and the network infrastructure for all City facilities
Upgrades, replaces, and deploys PCs, laptops, monitors, and servers in support of the City's technology refresh policy
Evaluates new technological advances in view of organizational plans and objectives and makes appropriate recommendations to supervisor and other IT Functional Team managers. Maintains current awareness of various trends and developments in Information Technology and advises IT staff and other City personnel on the most secure and cost-effective hardware/software configurations to meet user requirements
Demonstrates strong and effective customer service skills, project support, and coordination and communications skills (written and verbal) with IT co-workers, end users and support vendors
Conducts occasional training sessions to promote user adoption of the City’s enterprise software applications, such as Microsoft Office 365
Presents a professional image at all times and conducts him/herself in a professional manner
Able to work independently and in teams with minimal supervision
Qualification
Required
Bachelor's degree with major coursework in Computer Science, Information Systems or Technology or closely related field from an accredited university or college; or five (5) years of progressively responsible work in Information Technology implementation, administration and support; or any equivalent combination of education and experience
United States citizenship is required
Valid driver's license granting the ability to drive in Maryland and a safe driving record is required
Skill in deploying, maintaining, supporting and troubleshooting Windows Operating Systems
Knowledge of standard network and internet networking technologies and best practices
Ability to work in a team-oriented, collaborative environment
Knowledge of PC systems, their components and common software packages used by the City
Skill in customer service
Skill in diagnosing and correcting hardware and software problems
Skill in oral and written communication
Ability to analyze and resolve network performance problems
Ability to work independently, plan and logically organize
Ability to work as part of a team
Ability to provide training and teach technology concepts to novice users
Preferred
Certifications desired include one or more of the following: ITIL, MCSA, MCSE, CCNA, CCSP, CompTIA Security+, Network+ or Server+
Benefits
Flexible Spending Accounts
Employer paid Basic Life and AD&D Insurance
Long-Term Disability & Workers' Compensation Insurance
Multilingual Stipend
Tuition Assistance
Healthy Lifestyle Incentives
Employee Assistance Program
First-Time Homebuyer Assistance
Credit Union and Direct Deposit
Recreation & Leisure Opportunities & Discounts
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase