City of Baltimore · 16 hours ago
Fleet Training and Development Manager, Training Officer (NCS) - Department of General Services
3800 E Biddle St
Full-time
Onsite
Mid, Senior Level
$76K/yr - $122K/yr
2+ years expThe City of Baltimore is seeking a Fleet Training & Development Manager responsible for designing, implementing, and managing a comprehensive training program for its fleet of over 5,000 vehicles. This role focuses on ensuring that fleet technicians and agency operators receive high-quality training to improve efficiency and safety while reducing costs.
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Responsibilities
Provides clear direction, guidance, and leadership to Division Chiefs and managers with limited oversight from Deputy Director. Advises leadership on high-level, complex and sensitive issues
Participates with Division Chiefs and Fiscal Section to develop and administer creation/update of agency budget, participates in forecasting additional funds for staffing and resources
Works with Agency Director, Deputy Director, Assistant Training Program Development & Management Design, implement, and oversee comprehensive training programs for technicians and operators, covering topics from basic operation to advanced technical repairs
Develop and maintain a fleet-wide training calendar and virtual training catalog to support ongoing learning
Integrate new technologies and best practices into training, including EV, telematics, and diagnostic advancements
Partner with the Deputy Chief of Support Services to establish and manage the City’s Fleet Academy
Coordinate with OEMs and third-party vendors to deliver specialized, hands-on, and virtual training programs tailored to City needs
Create systems to assess training effectiveness using feedback, data analysis, and operational metrics
Track improvements in repair quality, cost reductions, and operational efficiency to refine training content
Identify emerging fleet issues or failures and design targeted training modules to address gaps
Develop and deliver safety-focused training initiatives for technicians and operators
Lead safety seminars, toolbox talks, and emergency response drills to reduce risk and ensure compliance with regulations
Maintain current knowledge of safety certifications and industry standards
Manage training budgets, ensuring programs are cost-effective and aligned with organizational goals
Collaborate with leadership to secure funding and explore cost-sharing opportunities with vendors and partner agencies
Stay informed on industry trends, including EV adoption, VR/AR training methods, and emerging technologies
Foster a culture of continuous improvement by integrating modern, engaging training delivery methods
Assist Deputy Director of Operations and Chief Fiscal Officer to prescribe and allocate resources for multiple DGS projects and initiatives to meet and exceed SLA’s and targets aligned with Mayoral Pillars
Attend conferences and check-in meetings with Agency senior staff and representatives of other agencies to ensure stakeholder engagement
Coordinate Agency’s functions with other divisions within DGS and other City agencies. Also works collaboratively with internal and external partners by sharing resources and personnel when it is feasible to achieve shared goals
Participate needed on behalf of the Agency in the Emergency Operations Center (EOC) during emergency conditions. May represent the Agency by joining a variety of committees and/or projects
Meet and work with stakeholders to advocate, influence, and persuade them to support policies and priorities that will have a beneficial impact on the Agency and City. Represents the Director/Deputy Director at press conference and/or the Mayor’s Office events as well as other public gatherings
Communicate with and respond to a variety of requests from both the City Council and the Mayor’s Office when appropriate. Communicates with citizens and constituents regarding requests for services, complaint resolution, and General Services information/updates when appropriate; and manage via division leads to ensure expectations are met
Act as liaison and/or represent on behalf of the Agency Director/Deputy Director when interfacing with other City Agencies, Community Walkthroughs and other activities
Qualification
Required
Have a bachelor's degree from an accredited college or university
Have two (2) years of experience in technical, administrative, professional or project management work
Develop and maintain a comprehensive training program and curriculum for all fleet-related staff, including technicians, mechanics, operators, and managers
Collaborate with OEMs to develop tailored training materials, hands-on workshops, and virtual training sessions for both technicians and agency operators
Lead safety training initiatives for both fleet technicians and agency operators, including compliance with regulatory standards, emergency protocols, and risk management
Design and implement a robust system for tracking and evaluating training effectiveness, including feedback mechanisms and performance metrics
Continuously update training content to incorporate emerging technologies, equipment, and best practices
Foster a culture of continuous improvement by proactively identifying training gaps and addressing issues that impact operational efficiency
Ensure that training programs reduce avoidable repair costs, improve vehicle uptime, and optimize fleet performance
Manage training budgets and resources efficiently, seeking cost-effective solutions while maintaining high training standards
Serve as a subject matter expert on all fleet training-related matters and advocate for training needs across City departments and agencies
Ability to bring new ideas into the training environment, using technology and modern training techniques such as VR/AR to enhance the learning experience
Use of data analytics to evaluate training effectiveness, identify performance trends, and adjust the training approach as needed
Strong teamwork and collaboration with various departments, OEMs, and vendors to ensure training is aligned with fleet needs and industry standards
Anticipating training needs and fleet challenges before they arise, ensuring that operators and technicians are always prepared to handle new technologies or evolving service demands
Ability to ensure that all training content is accurate, thorough, and up-to-date, particularly in a fleet environment with diverse assets from numerous manufacturers
Comfort with public speaking and presentations
Knowledge of the principles and practices of public and business administration and management, including the process of planning, organizing, staffing, directing and controlling
Preferred
A bachelor's degree in business administration, Public Administration, Management, or related field from an accredited college or university
Four (4) years of experience in professional-level administrative, operations, or technical work
Previous work lead experience may be required
Benefits
Medical
Prescription drug
Dental
Vision
Optional life
AD&D
FSA plans
Wellness programs
Support groups
Workshops
Company
City of Baltimore
City of Baltimore is a government administration that provides public monuments and general services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Debbie Jacobs Rock
CEO/Founder
Alexandra (Alli) Smith
Chief of Partnerships & Philanthropic Strategy
Recent News
2025-09-24
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