Signature IT World Inc · 13 hours ago
Artificial Intelligence Engineer
Charlotte, NC
Contract
Hybrid
Mid, Senior Level
4+ years expSignature IT World Inc is building an agentic AI platform to transform commercial banking customer service. The AI developer will design, build, and operate LLM-powered agents that interpret servicing requests, retrieve grounded knowledge, and execute workflows through secure integrations.
Information Technology & Services
Responsibilities
Build and enhance LLM/agent orchestration (Planner/supervisor patterns, tool-using agents, routing, guardrails)
Implement intent classification information extraction validation and decision logic for servicing workflows
Developed tool calling integrations to downstream systems (CRM, workflow engine, core banking services, case management)
Implement human-in-the-loop workflows (review, approval, escalation, override) based on confidence/risk thresholds
Design and implement retrieval-augmented generation (RAG) for policy procedure grounding and resolution guidance
Build knowledge ingestion pipelines with refresh/versioning
Improve answer quality via chunking strategies, embeddings re ranking and context management
Define and run evaluation frameworks: golden datasets, scenario tests, regression tests, and automated scoring
Reduce hallucinations and risk by implementing prompt policies, constraints, structured outputs, and verification steps
Partner with risk slash compliance to ensure traceability, audit logs, explain ability requirements are met
Implement observability for agents (latency, cost, tool failures, drift, quality signals, escalation rates)
Support CI/CD for agent prompts and configurations (versioning, approvals, rollback)
Collaborate with platform and security teams on secrets management, access controls, PIl protections, and safe deployments
Qualification
Required
4+ years of software engineering experience or equivalent with strong CS fundamentals
Hands-on experience building with LLMs and modern AI app stack (agents, RAG, tool/function calling)
Strong proficiency in Python and building back-end services/APIs
Experience with at least one: LangChain/ LangGraph, Llamalndex, Semantic Kernel or equivalent frameworks
Experience with vector databases and search (e.g., Pinecone, Weaviate, Milvus, OpenSearch/Elastic)
Experience deploying services in cloud environments (AWS/Azure/GCP) with basic DevOps practices
Strong understanding of security and privacy principles (PII handling, least privilege, audit logging)
Preferred
Experience in financial services or other regulated domains (risk controls, compliance audit readiness)
Experience integrating with enterprise workflows (e.g., ServiceNow, Custom workflow engines, BPM/RPA)
Familiarity with model evaluation approaches (LLM-as-judge, rubric scoring, retrieval evals, offline/online testing)
Experience with messaging/eventing (Kafka/SQS), email ingestion pipelines, and document processing
Exposure to MRM concerns and governance (model cards, risk assessments, validation processes)
Company
Signature IT World Inc
Our Mission is to provide our customers with services and solutions to optimize their information systems throughout their company and provide the best possible service to our employees.
201-500 employees
H1B Sponsorship
Signature IT World Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (5)
2022 (21)
2021 (14)
Funding
Current Stage
Growth StageCompany data provided by crunchbase