Google Operations Center · 2 days ago
Program Management Manager - Growth Lab - Email (Hybrid)
Southaven, MS
Full-time
Hybrid
Senior Level, Lead/Staff
$136K/yr - $163K/yr
10+ years expGoogle Operations Center helps users and customers solve problems while fostering a culture of continuous improvement. The Marketing Program Management Manager is responsible for leading client relationships, collaborating with teams to deliver marketing strategies, and driving business growth through innovative solutions.
Information and Communications Technology (ICT)Information ServicesInformation TechnologyInternetIT Infrastructure
Responsibilities
Serve as the senior point of contact for key clients, owning the relationship and acting as a trusted strategic advisor
Develop a deep understanding of each client’s business goals, industry trends, and marketing challenges
Translate client objectives into actionable strategies and integrated marketing plans
Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders
Lead a cross-functional team of program managers, analysts, and platform specialists across global time zones
Foster a high-performance, collaborative team culture focused on continuous improvement and shared success
Ensure projects are delivered on time, on budget, and to the highest quality standards
Collaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns—particularly focused on email, push, and loyalty channels
Identify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journeys
Help shape and evolve our service offerings by bringing market insights and client feedback to leadership
Identify new opportunities within accounts to expand our support across services, products, or geographies
Write and present proposals and new work recommendations to clients
Partner with business development and senior leaders to pitch and onboard new client programs when needed
Qualification
Required
10+ years of experience leading client-facing teams in an agency or in-house marketing environment
5+ years in account management or client services, with demonstrated success owning senior-level relationships
5+ years experience on email marketing automation technology tools and CRM; bonus if experience includes push, SMS, and in-app channels
Strong understanding of digital marketing KPIs and analytics; ability to translate data into strategic insights
Exceptional communication skills—written, verbal, and presentation—with the ability to engage and influence at all levels
Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight
Preferred
Knowledge of and/or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategy
Experience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similar
Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
Benefits
Comprehensive health care including medical, dental and vision coverage
Gender-neutral baby bonding leave
24-26 week birth-parent maternity leave
Generous life, accident and disability insurance minimums
Free meals and snacks
Fun onsite experiences
Company
Google Operations Center
Google operation center is a caring and knowledgeable support for Google users and customers across countries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
LaQuare' Robinson, MBA
Human Resources Business Partner
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