Oxford Nanopore Technologies · 1 day ago
Commercial Analyst
United States
Full-time
Remote
Entry, Mid Level
$81K/yr - $101K/yr
2+ years expOxford Nanopore Technologies is a company focused on enabling the analysis of various biological materials through innovative nanopore-based technology. The Commercial Analyst role involves analyzing operational data across multiple departments to enhance customer experience and drive improvements in commercial performance.
BiopharmaBiotechnologyGeneticsHealth DiagnosticsNanotechnology
Responsibilities
Monitor and analyze customer & technical service cases, orders, shipping data, and support inquiries to spot patterns, bottlenecks, and opportunities
Build and maintain dashboards & reports that track KPIs for commercial operations (e.g., case resolution time, order accuracy, on-time delivery, CSAT/NPS, quote-to-cash cycle)
Deliver clear, actionable insights on customer behaviors, trends, and satisfaction drivers to guide strategic decisions
Partner with Sales, Logistics, Finance, and Technical Support to troubleshoot and resolve issues in order processing, delivery, and invoicing
Lead or contribute to continuous improvement projects using structured problem-solving and data-driven hypotheses
Develop and document scalable SOPs and workflows; ensure consistency and auditability as the business grows
Ensure compliance with policies, trade regulations, and quality standards across the customer order lifecycle
Support ERP/CRM enhancement projects (e.g., testing, data validation, feedback capture, training documentation, and light user enablement)
Maintain strong SFDC hygiene and KPI tracking; contribute to tooling improvements and adoption
Qualification
Required
Life Science or Biotech experience is mandatory for this role
Bachelor's in Business, Operations, Analytics, Supply Chain, or related field (or equivalent experience)
Minimum of 2 years in customer operations, supply chain, commercial operations, or commercial support within Life Sciences/Biotech (mandatory)
Advanced Excel/Google Sheets; comfort with data validation, pivoting, and performance tracking
Familiarity with ERP (e.g., D365, Oracle, SAP) and CRM (e.g., Salesforce); experience testing enhancements and documenting user guides
Excellent interpersonal skills; able to work across functions and time zones with crisp, outcome-oriented communication
Detail-oriented, organized, and adaptable; able to manage multiple priorities and meet tight deadlines in fast-paced environments
Preferred
Exposure to Lean, Six Sigma, or similar process improvement methodologies
Understanding of global logistics, trade compliance, or fulfillment operations
Experience running small projects (timeline/risks/stakeholders) and preparing training/enablement materials
Benefits
Certain roles within ONT are eligible for annual bonus and stock.
Employees based in the US have the option to choose healthcare benefits.
Participate in the company 401(k) plan and company match.
We also offer short-term and long-term disability coverage.
Basic life insurance.
Commuter benefits to name a few.
Company
Oxford Nanopore Technologies
Oxford Nanopore Technologies is a biotechnology company that develops and commercializes nanopore sequencing technology.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.56BKey Investors
Novo HoldingsbioMerieuxM&G Investments
2024-08-01Post Ipo Equity· $63.64M
2023-10-19Post Ipo Equity· $84.95M
2021-09-30IPO
Leadership Team
Gordon Sanghera
Chief Executive Officer, Co - founder
Nicholas Keher
CFO
Recent News
2026-01-17
Company data provided by crunchbase