Rack Room Shoes · 11 hours ago
Systems Support Analyst Level I
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelRack Room Shoes is a family footwear retailer offering a wide selection of quality shoes. The Systems Support Analyst Level I serves as the primary contact for business users regarding company-supported systems, providing technical assistance and acting as a liaison between departments.
E-CommerceFashionLifestyleRetail
Responsibilities
Respond to requests for technical assistance in person, via phone or electronically
Log all support interactions
Answer questions related to company operational policies and procedures
Redirect problems to correct resource
Diagnose and resolve problems related to company supported software and hardware including 3 rd party equipment
Correspond with other departments and Third Party Vendors as necessary
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions and tasks analyses
Inform management of recurring problems
Stay current with system information, changes and updates
Perform depot of hardware as needed
Assist with software/hardware testing
Assist with projects
Review training materials or attend training as assigned in the computer based training application or as assigned by your management team
Keep close track of depot inventory levels and notify management when inventory falls below an acceptable level
Assist with shipping out inventory to stores and shipping equipment back to vendors for repair, as needed
Other duties as assigned
Qualification
Required
A High School Diploma or appropriate job related experience is required
Ability to read, analyze, and interpret technical procedures
Must be able to communicate with technical and non-technical personnel
Ability to write reports, procedure manuals and correspondence
Ability to effectively present information and respond to questions from groups of Managers and Teammates
Ability to effectively work in a team environment and look to accomplish goals for the team
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to add, subtract, and divide
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
To perform this job successfully, an individual should have knowledge of computers, data communications, and networking equipment
Experience with Windows, Exchange, Office, and Database Systems
Spreadsheet and Word processing software experience also required
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Knowledge of relevant call tracking applications
Knowledge and experience of customer service principles and practices
Related experience and training in problem analysis and problem solving
Working knowledge of the retail industry
Attention to detail
Stress tolerance
Competent in required job skills and knowledge, exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively
Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures
Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations
Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods
Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed
Volunteers readily; undertakes self-development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for and offers help when needed
Creativity is required of the individual in this position
Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans
Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly
Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
Ability to work independently, and in a team environment
Individuals in this position will interact with technical and non-technical personnel in the performance of their duties, as well as vendors and other tech support personnel
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan
Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
This position is primarily sedentary
Applicants, with or without accommodations, must be able to sit for extended periods, as well as occasionally stand and walk
The role requires reaching, grasping, and possessing fine motor skills for typing
Candidates should be able to lift light objects, such as files, bend or stoop to access lower drawers, and have good near vision for computer work
The Teammate must occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
May require sitting in front of a computer for 8 hours a day
Position will require evening, weekends and holiday availability
Company
Rack Room Shoes
Rack Room Shoes Fashionable footwear for the entire family.
Founded in 1922
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Lardie
President and CEO
Recent News
2026-01-16
2026-01-16
Albuquerque Journal
2025-10-27
Company data provided by crunchbase