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Supervisor, Service Operations jobs in United States
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Curri · 2 hours ago

Supervisor, Service Operations

positionVentura, CA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$75K/yr - $90K/yr
Curri is a company focused on delivering construction and industrial supplies through on-demand logistics. The Service Operations Supervisor will lead and develop a frontline service team, ensuring high-quality customer outcomes and operational efficiency as the organization scales.
Building MaterialDeliveryDelivery ServiceLast Mile TransportationLogistics

Responsibilities

Lead, coach, and develop a frontline service team through weekly or bi-weekly 1:1s, with a strong focus on individual performance, accountability, and career development
Own day-to-day service operations, including live queue execution, shift coverage, and adherence to service level commitments
Serve as the primary escalation lead for complex deliveries and customer issues, exercising strong judgment under pressure and delivering top-tier customer service
Develop, document, and maintain Standard Operating Procedures (SOPs), ensuring consistent training, engagement, and alignment to current processes
Identify operational gaps, risks, and inefficiencies, partnering cross-functionally to implement scalable, long-term solutions
Provide real-time guidance and decision-making support during high-volume or high-severity service scenarios

Qualification

Frontline people leadershipReal-time operations managementDecision-making skillsProcess disciplineClear communication skillsCoaching skillsOperational instinctsCustomer-first mindset

Required

Proven frontline people leadership experience, with a strong coaching, accountability, and performance management approach
Experience running real-time operations such as live queues, dispatch, logistics, or high-volume service environments
Strong judgment and decision-making skills in fast-paced, high-pressure situations
Clear, direct communication skills with the ability to lead teams and coordinate cross-functionally without noise
Strong process discipline with the ability to follow, improve, and consistently reinforce SOPs

Preferred

Experience supervising service teams in logistics, dispatch, or last-mile delivery environments
Demonstrated success improving team performance through coaching rather than individual heroics
Comfort operating in fast-changing environments with limited structure
Strong operational instincts paired with a customer-first mindset

Benefits

Health
Dental
Vision
401(k)
Equity

Company

Curri

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Curri is a construction materials provider that develops a last-mile delivery app that connects supply stores to customers.
dateFounded in 2018
location
Ventura, California, USA
people-size51-200 employees
web-link
https://www.curri.com

Funding

Current Stage
Growth Stage
Total Funding
$48.15M
Key Investors
Applico CapitalBessemer Venture PartnersBrick & Mortar Ventures
2024-07-22Series B
2023-06-06Series B· $42M
2021-04-02Series A· $6M

Leadership Team

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Brian Gonzalez
Co-founder & CTO
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Noah Tutak
Chief Product Officer
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Recent News

dot.LA
This Week in ‘Raises’: Curri Scoops Up $42M, Mosaic Scores $26M
2023-10-09
Pulse 2.0
Curri: Logistics Platform Company Closes $42 Million In Funding
2023-06-22
Business Journals
Backed with $42M, Curri wants to be the last-mile solution for the construction industry
2023-06-19
Company data provided by crunchbase