Altair Global · 8 hours ago
Customer Experience Associate
Frisco, TX
Full-time
Hybrid
New Grad, Entry LevelAltair Global is a company focused on providing customer experience solutions, and they are seeking a Customer Experience Associate. The role involves assisting with customer inquiries, processing requests for benefits, and maintaining documentation in Altair systems.
AutomotiveCrowdfundingInsurance
Responsibilities
General knowledge of Consultant’s assigned clients’ programs
Respond to general inquiries from customers when Consultant is not available
Communicate consistently with Consultant on any activities with customers
Assists in ordering services and providing documents and information for assigned customer files
Timely and complete documentation of activity in Altair systems
Process customer requests for benefits including but not limited to disbursements, lodging and travel
Any additional tasks, activities, and/or projects as required
Qualification
Required
General knowledge of Consultant's assigned clients' programs
Respond to general inquiries from customers when Consultant is not available
Communicate consistently with Consultant on any activities with customers
Assists in ordering services and providing documents and information for assigned customer files
Timely and complete documentation of activity in Altair systems
Process customer requests for benefits including but not limited to disbursements, lodging and travel
Any additional tasks, activities, and/or projects as required
High School diploma or the equivalent combination of experience, skills, training, and education required
Prior administrative experience and skills with exceptional follow-up skills
Ability to deliver a great customer experience
Demonstrated organizational and time management skills, high diligence
Working knowledge of various software applications and tools including but not limited to Microsoft Office Products, (Word, Excel, PowerPoint)
Able to confidently communicate at multiple levels across the Company and with others as required
Ability to manage multiple tasks simultaneously
Deadline and time sensitive
Team members must be able to operate standard office equipment
Team members spend a substantial amount of time working on the computer, on the phone speaking with customers and working under deadlines
Team members must demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards, inclusion and diversity initiatives and code of business conduct
Company
Altair Global
Altair Global is an independent, full-service relocation management company.
Founded in 1989
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Sterling
Chief Executive Officer
Jason Beaudreau
Chief Technology Officer
Recent News
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