Staples Canada · 13 hours ago
Claims Associate
Framingham, MA, United States
Full-time
Onsite
Entry Level
2+ years expStaples Canada is a business-to-business company, and they are seeking a Claims Associate to join their Legal division. In this role, you will triage incidents, support investigations, and evaluate claims, primarily focusing on workers' compensation while ensuring data integrity and effective communication with various stakeholders.
E-CommerceInformation TechnologyOffice Supplies
Responsibilities
Triage new incidents
Support claim investigations
Evaluate and resolve claims
Safeguarding data integrity
Supporting the claims and risk team with daily administrative tasks
Serving as the primary point of contact for injured associates, claimants, attorneys, and business partners
Qualification
Required
Minimum of 2+ years or relevant experience workers' compensation, auto liability, or general liability claim handling (carrier, TPA, or self-insured employer) a plus
Proficiency in RMIS platforms and Microsoft 365 (Excel, Outlook, Teams, Word) a plus
High school diploma or GED
Analytical thinking and sound judgment
Empathy and a strong customer-service orientation
Excellent written and verbal communication skills
Negotiation and conflict-resolution abilities
High attention to detail and data accuracy
Ability to manage multiple priorities under tight deadlines
A continuous improvement mindset and willingness to learn
Collaborative spirit for working within a team, both in-person and virtually
Preferred
Bachelor's degree in Risk Management, Insurance, Finance, Business, or a related field
Completion of or progress toward professional designations (e.g., AIC, ARM, CPCU)
Experience using ODG guidelines for disability duration and reserve benchmarking
Demonstrated experience in developing process improvements or RMIS automation
Benefits
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!
Company
Staples Canada
STAPLES Canada is a company that sells office supplies, technology and equipments.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian McDougall
Chief Retail Officer
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