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Associate Technical Writer jobs in United States
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Softworld, a Kelly Company · 14 hours ago

Associate Technical Writer

positionShelton, CT
timeContract
remoteHybrid
senioritySenior Level
money$50/hr - $50/hr
date7+ years exp
Softworld, a Kelly Company, is seeking a visionary technical communicator who is passionate about clear, effective content and creating exceptional customer experiences. In this role, you will revolutionize how customers interact with product information by designing intuitive web-based help content for laboratory instrument systems.
Human ResourcesInformation TechnologyStaffing Agency
badNo H1Bnote

Responsibilities

Design and develop intuitive technical content for web-based, customer-facing help, enabling customers to effectively use our laboratory instrument systems, applying strong UI/UX design principles
Apply modular, single-sourced content creation processes leveraging the MadCap Flare authoring environment
Design content based on user learning principles; ensure information is accessible, intuitive, and highly effective for the target audience
Create high-quality technical content targeting multiple user personas, ensuring clarity, accuracy, and completeness
Adhere to established brand guidelines, style guides, and internal standards within all help products
Leverage user feedback for continuous improvement by leading analytical and iterative content development cycles
Collaborate with global cross-functional teams and coordinate directly with the product development lifecycle

Qualification

MadCap FlareHTMLUI/UX designXML authoringAI integrationJiraMultimedia embeddingRequirements-gatheringProblem-solvingCommunication skillsTime managementDetail-oriented

Required

Bachelor's degree in Technical Communication or a science/engineering-related discipline
Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies
Mid- to expert-level experience with MadCap Flare and associated products
Ability to integrate and optimize the use of AI within technical communication workflows
Strong UI/UX design principles, emphasizing intuitive, engaging, and accessible user experiences
Familiarity with embedding multimedia into web-based help content
Experience implementing meta tags and structured content to support AI chatbot information delivery
Proven ability to work cross-functionally and collaboratively in a global, fast-paced environment
Exceptional time management and organizational skills; proficiency with Jira for project tracking and task management
Highly detail-oriented with excellent problem-solving and communication skills
Native-level fluency in written and spoken English
7–10 years of relevant experience
Strong proficiency in MadCap Flare
Intermediate Jira skills (daily use for accessing assignments)
Strong English communication skills, both written and verbal
Flexible with HTML; modern tech writing tools are acceptable (not a software development position)

Preferred

Experience creating documentation specifically for AI chatbots
Strong requirements-gathering abilities

Company

Softworld, a Kelly Company

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Softworld has developed expertise across five distinct staffing and consulting practices over the past 25 years.
dateFounded in 1993
location
Waltham, Massachusetts, USA
people-size1001-5000 employees
web-link
http://softworldinc.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2021-04-06Acquired

Leadership Team

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Steven Edwards
Vice President, Chief Financial Officer
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Recent News

PRLog
Softworld Announces Launch of Frameworx Consulting
2023-01-24
Company data provided by crunchbase