Savannah State University · 3 days ago
IT Technology & Classroom Specialist
Savannah, GA
Full-time
Onsite
Entry, Mid Level
$22.11/hr - $22.11/hr
1+ years expSavannah State University, established in 1890, is the first public historically black college in Georgia. The IT Technology & Classroom Specialist provides primary support for PC-related instructional and technological issues, assists with audiovisual needs, and maintains classroom computer labs.
Responsibilities
Assist with campus events relating to audiovisual needs
Assist with maintaining the functionality of classroom computer labs, including but not limited to hardware and software problems
Provide timely support through service desk requests and servicing emergency calls
Assist in providing technical assistance in the planning, scheduling, and operational functions of audiovisual equipment
Assist with the type of visual aids to be used and provide instruction on equipment use
Provide technical input on the procurement of equipment and supplies
Perform programming on computer-assisted audiovisual equipment
Maintain equipment and make repairs
Coordinate the secure and compliant disposal of obsolete and damaged equipment
Serve as backup for the Help-desk Coordinator during absences or peak support periods
Monitor and manage IT support ticket queues to ensure timely assignment to appropriate IT teams
Track progress of assigned tickets to ensure resolution is completed within established service level agreements (SLAs)
Follow up with IT teams to confirm ticket completion and proper closure
Communicate with end users regarding ticket status updates and resolution confirmations
Collaborate with IT leadership to identify recurring issues and recommend process improvements
Complete monthly Time and Effort reports for Title III Activities
Qualification
Required
Associate degree in information technology, computer science or a closely related field with one to three (1-3) years of experience in hardware/software troubleshooting and repair; OR High School Diploma/GED and five to seven (5-7) years of experience in hardware/software troubleshooting and repair
Knowledge of university policies and procedures
Knowledge of computers and job-related software programs (e.g Windows and Mac operating systems)
Knowledge of computer hardware, software, and peripheral equipment installation
Knowledge of work tracking or ticketing system
General knowledge of information technology for classroom use
Skill in operating system use for Windows and Apple systems
Skill with Microsoft Office for Windows and Apple
Skill in decision making and problem solving
Skill in oral and written communication
Ability to lift, move, or carry 25 pounds or more
Ability to operate a service desk application for managing IT requests
Preferred
Bachelors degree in information technology, computer science or a closely related field preferred
Company
Savannah State University
Savannah State University is a school in Savannah.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
National Science Foundation
2024-07-03Grant
Leadership Team
Gary Miller
Chief Information Officer
Rose Robinson
Founder and Chair Industry Advisory Board Computer Science Department
Recent News
The Philadelphia Inquirer
2025-05-24
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