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City of Ann Arbor · 18 hours ago

Help Desk Support Specialist

Ann Arbor, MI

Full-time

Onsite

Entry Level

$57K/yr - $65K/yr

1+ years exp

City of Ann Arbor is seeking a Help Desk Support Specialist to provide first line technical support to its IT users. The role involves troubleshooting software, hardware, and network issues, implementing new hardware/software, and documenting procedures.

GovernmentParkingWaste ManagementWater

Responsibilities

Provides first line technical support to the City’s Information Technology (IT) users

Responds to a variety of service requests including, troubleshooting of software, hardware and network issues, implements new hardware/software, documents procedures, problems and resolutions

Works on related IT projects

Qualification

Microsoft Certified ProfessionalComp TIA A+ CertificationComputer hardwareComputer softwareNetworksKnowledge in computer scriptingProfessional experience with applicationsCommunication skills

Required

Associate's degree in computer science, information technology or related field

Professional experience in working with computers and applications: at least 1 year

Knowledge of computer hardware, software and networks

Knowledge and experience in computer scripting

Have or be able to obtain Microsoft Certified Professional (MCP) certification within one (1) year of date-of-hire

Have or be able to obtain Comp TIA A+ Certification within one (1) year of date-of-hire

Excellent verbal and written communication skills

The City of Ann Arbor, at its discretion, may consider an alternative combination of formal education and work experience

Valid MI Driver's License

Preferred

Bachelor's degree in computer science, information technology or related field

At least two years of experience in working with computers and applications

Microsoft Certified Solution Expert (MCSE) and/or Microsoft Specialist certification

Knowledge and experience in computer programming/scripting

Benefits

Non-Union Benefits Summary

Company

City of Ann Arbor

City of Ann Arbor is a municipal organization providing water supply, waste management, and parking services.

Founded in 1824

Ann Arbor, Michigan, USA

501-1000 employees

https://www.a2gov.org

Funding

Current Stage

Late Stage

Leadership Team

Marti Praschan

Chief Financial Officer

Brittani Marshall

Human Resources Service Partner

Recent News

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2025-12-17

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