Right! Systems, Inc. · 4 hours ago
Service Desk Engineer (Datacenter)
Meridian, ID
Full-time
Onsite
Entry, Mid Level
1+ years expRight! Systems, Inc. is a multi-vendor systems integrator providing exceptional solutions since 1993. They are seeking a Service Desk Engineer to work on a team of skilled technicians, ensuring best practices in the deployment and support of customer environments across various datacenter technologies.
Cloud Data ServicesInformation TechnologySoftware
No H1B
Responsibilities
Build and maintain deep technical expertise across datacenter technologies including virtualization, Windows Server, storage, backup/DR, datacenter networking, and identity/core services (AD/DNS/DHCP)
Resolve complex, multi-layer support incidents involving availability, performance, recoverability, and security across compute, storage, virtualization, and infrastructure services in a multi-customer MSP environment. Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality
Partner with Service Desk, Network, Security, and Projects teams to deliver customer outcomes and improve service maturity through standardization, documentation, and automation
Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
Other work-related duties as assigned
Qualification
Required
1-3 years of equivalent technology experience
Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:
Datacenter / Virtualization
Compute platforms such as Cisco UCS and/or HPE
Windows Server / Core Services
Active Directory, DNS, DHCP, Group Policy
General Windows Server administration and troubleshooting
Storage / Backup / DR
SAN/NAS concepts (iSCSI, snapshots, replication)
Backup systems and restore validation / DR testing
Cloud
Azure / Entra ID integration, hybrid identity, M365 dependencies
Hands-on experience supporting solutions from some of the listed vendors above
Strong interpersonal, written, and oral communication skills
Strong analytical and problem-solving skills
Strong customer service orientation
Candidate must be able to conduct research into issues and problems
Candidate must be able to present ideas in user-friendly language
Candidate must be highly self-motivated and self-sufficient
Candidate must be able to effectively prioritize tasks in a high-pressure environment
Candidate would either need to have a valid Driver's license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role
Preferred
VMware vSphere/ESXi/vCenter
Experience administering phone systems (Cisco, etc.)
Contact Center administration experience
Benefits
Group medical
Dental and vision insurance
401(k)
Life insurance/LTD
PTO (Paid Time Off) for vacation, sick and personal leave needs
Company
Right! Systems, Inc.
You’ve probably tried outsourcing your IT already. Approaches such as hiring an MSP or using your “tech-savvy” cousin.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Minor
CEO
Recent News
Company data provided by crunchbase