Apply on Employer Site

Lincare · 1 day ago

Dispatch Routing Analyst

Phoenix, AZ

Full-time

Onsite

New Grad, Entry Level

Lincare is a company that focuses on providing quality healthcare services. They are seeking a Dispatch Routing Analyst to act as a bridge between local branch management and the central dispatch department, ensuring timely completion of routing and dispatching duties.

Health CareHealth DiagnosticsMedical

Responsibilities

Responsible for performing all dispatching activities

Routes all same day/next day deliveries according to Logistics policy and procedures

Responsible for communication to the branches regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery

Updates LITE with customer notes and updates work order ship dates as necessary

Responsible for communication to the branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field

Responsible for monitoring a driver's progress during the day, and communicating back to the branch level any issues related to impacting missed time windows

Monitors delivery staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate

Reviews Reports at the Central Dispatch level to monitor driver compliance of route order completed via FSM Board

Coordinates with Region management on all action plans that would ensure driver compliance with targeted financial objectives

Complies with and adheres to all regulatory compliance areas, policies, procedures, and 'best practices' according to Logistics, DOT, ACHC, and local state labor laws

Ensures patients do not suffer service failures and communicates with the servicing branch of undeliverable stops

Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field

Responds to telephone, fax, and e-mail questions/problems from branches

Regular and consistent attendance and punctuality is considered an essential job function of this position

Qualification

Dispatching activitiesRouting deliveriesRegulatory complianceMonitoring driver progressCommunication skills

Required