Midas International · 1 day ago
Director, Operations Continuity
Palm Beach, FL
Full-time
Hybrid
Director/Executive
10+ years expMidas International is a community of entrepreneurs and innovators in the automotive service industry. The Director of Operations Continuity will lead operational excellence across franchise systems, ensuring compliance and brand integrity while developing internal policies and overseeing warranty programs.
Automotive
Hiring Manager
Maelin Torres, SHRM-CP
Responsibilities
Develop, maintain, and enforce internal policies and procedures
Own and update the Midas Policy Manual and ensure audit readiness
Oversee Franchise Disclosure Document (FDD) and Canadian Disclosure Document (CDD) update processes and subject matter experts review list
Monitor and ensure regulatory compliance with industry and government standards (EPA, MAP, BAR, etc.)
Support operational platforms like FranConnect, Bindy, Brand Surveys, and others working collaboratively with internal teams and field staff
International oversights and communications with international licenses
Administer warranty funds across legacy product categories (e.g., brakes, exhaust, shocks) and proper tracking files
Track and monitor Limited-Lifetime Tire Guarantee program
Ensure warranty data transmission processes align with policy and system standards
Approve and manage product lines eligible for warranty coverage
Maintain and update vendor price files with warranty team for credit tracking
Lead, develop, structure and work cohesively with multiple team members on store design concepts and sourcing programs to set up a Midas shop, including equipment, sign, paint, etc vendors
Develop, implement and maintain Standard Operating Procedures (SOPs) process, and a supporting platform to easily access them
Define and uphold brand standards and values and overseeing on all brand KPI’s
Collaborate with Marketing Team to maintain the Brand Guidelines document
Lead policy development for brand standards surveys, including supporting KPI tracking
Work internally with key departments and from time to time help support programs with vendors like building signage, construction, etc for new store builds, etc
Co-maintain Recognition programs, Franchisee of the Year/Top 100 Shops, royalty matrix, growth incentive
Administer governance processes, follow up, communication messages, convention support and other objectives by supporting Franchise Advisory Council (FAC), working committees and the Brand
Track and maintain committee activities and outcomes
Track and maintain meeting expense budgets, reporting and calendars for executive visibility
Manage relationships with international licensees (Europe, Mexico, New Zealand, Australia)
Ensure timely collection of royalties and compliance with licensing agreements with international franchisees
Support co-brand relationships (e.g. SpeeDee) including compliance and operational coordination
Short-term: Oversee maintenance, organization, and cleanup to keep current
Long-term: Help support and collaborate with internal stakeholders for redesign efforts including layout, navigation, search functionality and platform enhancements
Qualification
Required
10-12 years' experience with a similar employer/industry with Franchise Operations and Development
Bachelor's degree in Finance, Business or related field of study
Previous experience in a franchise operation with wide geographical footprint
Experience in creating 3, 5- and 10-year strategic plans
Demonstrated accounts collaboration and ability to work with others from a variety of perspectives in and outside the Company; Strong Excel spreadsheet skills, a person that presents solutions and recommendations based on analytics and industry knowledge
Strong written and verbal communication skills
Results-oriented and capable of handling multiple tasks at once
Posses high-energy level and be passionate about simplifying processes and communicating effectively
Preferred
On-site Midas Corporate office in Palm Beach Gardens, Florida preferred
Will consider hybrid, or remote for right candidate with proven track record
Travel up to 30% in U.S.A. and Canada
Company
Midas International
Founded in 1956, today Midas has grown to over 2,100 locations worldwide.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason W.
Multi-Store Owner and CEO
Brian Mirras
Managing Partner
Recent News
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