HomeWorks Energy, Inc. · 1 day ago
Customer Intake Associate
United States
Full-time
Remote
New Grad, Entry Level
$19/hr - $19/hrHomeWorks Energy, Inc. is a company focused on providing energy solutions, and they are seeking a Customer Intake Associate to manage high volume calls and assist customers in scheduling energy assessments. The role involves customer interaction, scheduling coordination, and achieving sales targets in a remote work environment.
EnergyRenewable Energy
Responsibilities
Handle a high-volume inbound calls from prospective customers, offering support and information
Initiate outbound calls to interested prospects and referrals
Resolve customer issues and concerns promptly and effectively
Utilize knowledge of a specific product, service, or other assigned area of expertise to address inquiries or direct them to the appropriate staff member
Assist prospective customers in scheduling energy assessments based on their preferences and availability
Collaborate with internal teams to ensure efficient scheduling and timely follow-up with customers
Achieve and exceed agreed upon monthly sales targets
Adhere to a proven sales process with enthusiasm, positivity, and dedication
Perform additional tasks as required
Qualification
Required
Requires a high school diploma or equivalent
Proficient with Microsoft Office Suite or related software with the ability to learn new software
Familiarity with CRM systems (Salesforce, Microsoft Dynamics, etc.)
Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances in a professional manner
Previous experience in high-volume telephone sales or related field
Deadline and detail oriented
Knowledge of, or ability to learn, product, service, or area of customer service specialization
Requires proficiency in reading, writing, and communicating in English
Current residency in states of AZ, CA, CO, CT, FL, GA, LA, MA, ME, MO, NC, NE, NH, NJ, NV, NY, OH, RI, SC, TN, TX, or VT is required to comply with state tax regulations
All candidates must be willing to work EST time zone regardless of where they live (8am - 5pm EST, Monday - Friday)
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid training
401k Retirement Plan with match
PTO with accrual schedule
Paid holiday schedule
Remote work environment
All necessary equipment provided by company
Overtime opportunities available
Employee Assistance Program
Fast growth opportunities!
Company
HomeWorks Energy, Inc.
HomeWorks Energy is an environmental services company in Boston MA.
Founded in 2008
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Martijn Fleuren
President & Chief Executive Officer
Pamela Sutton-Hall
Chief Financial Officer
Company data provided by crunchbase