Carilion Clinic · 20 hours ago
Application Analyst III-ServiceNow
United States
Full-time
Remote
Mid, Senior LevelCarilion Clinic is a healthcare organization seeking an Application Analyst III-ServiceNow to support enterprise workflows and business processes. The role involves analyzing, designing, configuring, and implementing the ServiceNow platform, along with providing application support and serving as a liaison between various stakeholders.
Child CareEducationHealth CareMedicalWellness
Responsibilities
Analyzes, designs, configures, and implements ServiceNow solutions to support enterprise workflows and business needs
Maintains advanced working knowledge of assigned ServiceNow modules, integrations, and related development and maintenance tools
Leads requirements gathering, system analysis, and detailed design sessions aligned with business processes and platform capabilities
Independently manages and leads large ServiceNow projects, meeting timelines and quality expectations; assigns tasks to supporting analysts and technical staff
Provides advanced application support, troubleshooting, and issue resolution; participates in on-call rotations and escalates highly complex issues as needed
Tracks incidents, problems, and enhancements; communicates status and updates to senior staff and stakeholders
Identifies opportunities to maximize ServiceNow platform value through workflow optimization, automation, and continuous improvement
Develops and maintains technical documentation, training materials, and status reports for supported ServiceNow technologies
Serves as a technical and professional mentor to other Application Analysts; leads initiatives and knowledge-sharing efforts
Adheres to ServiceNow change management and governance processes, including documentation, communication, implementation support, and post-change review
Assists with implementation of new ServiceNow modules, features, and integrations; develops supporting documentation
Acts as a key ServiceNow application support resource for internal and external customers, maintaining professionalism at all times
Exercises independent judgment and discretion while working with confidential patient and staff information; responsibilities may have organization-wide impact
Works effectively in a matrixed environment and follows bimodal work principles
Performs work in an office or remote environment with frequent use of computers, tablets, and mobile devices
Qualification
Required
High school diploma or equivalent required
Associates/Bachelors degree in computer science, information systems, healthcare, business or equivalent experience required
Benefits
Comprehensive Medical, Dental, & Vision Benefits
Employer Funded Pension Plan, vested after five years (Voluntary 403B)
Paid Time Off (accrued from day one)
Onsite fitness studios and discounts to our Carilion Wellness centers
Access to our health and wellness app, Virgin Pulse
Discounts on childcare
Continued education and training
Company
Carilion Clinic
Carilion Clinic is a health care organization based in Virginia with more than 650 physicians in 70 specialties.
Founded in 1899
10001+ employees
H1B Sponsorship
Carilion Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (19)
2023 (13)
2022 (13)
2021 (15)
2020 (31)
Funding
Current Stage
Late StageTotal Funding
$0.3MKey Investors
CDA FoundationVirginia Innovation Partnership CorporationUnitedHealthcare
2025-04-04Grant
2023-04-18Grant· $0.07M
2022-08-10Grant· $0.23M
Leadership Team
Steve Arner
President / CEO, Carilion Medical Center
Don Halliwill
Chief Financial Officer
Recent News
Research and Markets
2025-11-27
2025-05-05
Company data provided by crunchbase