GovCIO · 21 hours ago
Senior ITSM Solutions Architect
US-VA-Arlington
Full-time
Hybrid
Senior Level, Lead/Staff
15+ years expGovCIO is currently hiring for a Senior ITSM Solutions Architect with an active Secret clearance to lead the end‑to‑end design, integration, and optimization of IT Service Management solutions across the enterprise. This role involves engaging with stakeholders to capture requirements, evaluating ITSM frameworks, and mentoring technical teams to ensure effective service delivery.
ConsultingIT InfrastructureIT ManagementManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Engages with stakeholders to capture business and technical requirements, mapping current‑state ITSM processes, identifying gaps or inefficiencies, and developing future‑state architectures that improve the reliability, efficiency, and consistency of service delivery
Evaluates and recommends ITSM frameworks, automation opportunities, and tool integrations, including but not limited to ServiceNow, ScienceLogic, SCCM, and Qualys, to create a cohesive, modernized service management environment
Develops detailed architectural artifacts, process models, configuration standards, and integration strategies to align ITSM tools with operational needs
Collaborates with engineering teams to oversee solution implementation, validates functional and technical designs, ensures alignment with enterprise architecture principles, and provides expert troubleshooting for complex ITSM issues
Defines KPIs and reporting mechanisms
Supports audits and compliance reviews
Advises leadership on ITSM maturity and transformation roadmaps, and serves as a senior advisor for continuous improvement initiatives
Mentors technical teams
Guides configuration and workflow design
Supports change management efforts to ensure the adoption and long‑term success of ITSM enhancements
Qualification
Required
Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or Social Science with 15+ years end‑to‑end design, integration, and optimization of IT Service Management solutions (or commensurate experience)
ITIL Foundations Certification v4
ITIL Expert v3 or ITIL v4 Managing Professional
Active Secret clearance with the ability to obtain and hold DEA suitability
Proven experience as an ITSM Solutions Architect, IT Operations Manager, or a similar role
In-depth knowledge of ITSM frameworks, methodologies, and best practices (e.g., ITIL)
Strong understanding of ITSM tools and technologies, specifically ServiceNow
Proficiency in, or understanding of, system integration and automation using APIs, scripting languages, or workflow engines
Experience in developing and implementing ITIL processes
Experience in defining business and IT services
Visionary and thought leader who leads the organization towards continued excellence
Excellent analytical and problem-solving skills with the ability to design innovative solutions
Strong communication and interpersonal skills to collaborate effectively with stakeholders at all levels
Project management experience, including the ability to lead and deliver projects within scope, budget, and timelines
Familiarity with IT security principles, compliance standards, and data privacy regulations
Preferred
Technical support or engineering background a plus
Benefits
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
Company
GovCIO
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lynn Oakes
Sr. Vice President, Contracts at GovCIO
Andre Green
Vice President Special Operations Support Solutions (SOSS) GOVCIO
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