Grubhub · 5 hours ago
Technical Support Team Lead
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$32.45/hr - $32.45/hrGrubhub is a leading company in the online food ordering industry, dedicated to strengthening connections between restaurants and communities. The Support Team Lead will oversee the customer support team, ensuring efficient service and improving customer experience through data-driven leadership.
E-CommerceFood and BeverageFood DeliveryMarketplace
No H1B
Responsibilities
Lead the MO team; Create and refine policies to ensure superb and efficient service is provided to our merchants; work closely with cross-functional teams on support related initiatives
Track and iterate around key performance metrics to improve support quality for stakeholders and build a strong, satisfied customer base
Monitor and implement best practices to increase productivity and quality
Collaborate effectively across teams to escalate and resolve customer issues and priorities; own support tickets throughout resolution and serve as the highest escalation point in the support team
Leverage data to refine staffing, set objectives, and drive changes as needed to meet those objectives
Make recommendations to Product and Engineering around feature requests and bugs as reported by users, serving as our customer voice
Manage team projects
Qualification
Required
Bachelor's degree or equivalent experience
Passionate about improving customer experience by driving process improvements
Prior experience with support/operations; prior leadership experience is a big plus
Ability to analyze data, draw accurate conclusions, and develop actionable recommendations
Able to manage multiple projects simultaneously and thrive in a dynamic environment
Highly organized and detail-oriented
Strong verbal, written, and presentation skills
Preferred
Previous operating experience in an on-demand economy startup
Benefits
Equity
401K
Multiple medical, dental, and vision plans to meet all of our employees' needs
Many benefits and perks that are not listed
Company
Grubhub
Grubhub is an online platform that connects customers with local restaurants.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$284.1MKey Investors
AmazonYum! BrandsT. Rowe Price
2024-11-13Acquired
2022-07-06Post Ipo Equity
2018-02-08Post Ipo Equity· $200M
Leadership Team
Sean Ir
Director, Strategic Partnerships
Sebastian Stankiewicz
Staff Product Manager
Recent News
2026-02-03
2026-02-03
Company data provided by crunchbase