The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) · 17 hours ago
Administrative Associate
United States-Massachusetts-Charlestown- 500Rutherford Ave
Full-time
Onsite
New Grad, Entry LevelThe Massachusetts Teachers’ Retirement System (MTRS) is the pension plan for the Commonwealth’s public-school educators, providing retirement and disability benefits. The Administrative Associate will support the Contact Center by performing operational tasks, processing documents, and providing excellent customer service to members and the public.
Government Administration
Responsibilities
Log and track all files for scanning through the Tab Fusion file management system
Perform document preparation, scanning, indexing and validation on all agency documents as required
Accurately process all documents to the correct queue using the Kofax scanning system and generate reports as needed
Process certain member-submitted account maintenance forms in a timely and accurate manner, and pursuant to established workflows (e.g., beneficiary designation forms)
Communicate professionally, both verbally and in writing, with members of the MTRS
Perform member reception duties, including answering and accurately directing incoming phone calls; greeting visitors in a friendly, courteous and professional manner; reviewing forms submitted in person for completeness; notifying staff members of appointment arrivals and package deliveries in a timely and courteous manner; and maintaining cleanliness of the reception area
Open, sort, date-stamp and accurately distribute all incoming mail; date-stamp and log all incoming checks in our Oracle database
Process all outgoing mail using Pitney Bowes mailing machine
Provide friendly, efficient and professional office support services
Work independently, as well as participate in decisions affecting the workflow and performance of the team
Fully participate in all group meetings, training programs and all unit and agency projects as needed
Perform other duties as assigned by the Director and Assistant Director of Contact Center Services
Qualification
Required
High school diploma or equivalent, with associate's degree preferred
Enthusiasm, a positive attitude, and the ability to maintain harmonious relationships with the membership, employers, members of the public and MTRS staff
Commitment to our mission and competent, compassionate and quality service always
Ability to communicate effectively and professionally with members and the public
Excellent written and verbal communication skills
Detail oriented with strong organizational abilities
General knowledge of services provided by the agency and reasonable knowledge of basic functions of the agency to better assist callers and walk-ins concerning direct deposit, tax withholding, downloadable forms and address change procedures
Ability to understand retirement laws and regulations
Ability to follow instructions and function both independently and as a member of a team
Must be flexible and able to handle a multitude of tasks
Proficiency with Microsoft Office, particularly with Word and Excel
Ability to work in the Charlestown office full time
Report to work at scheduled start time demonstrating punctuality and reliability
Preferred
Associate's degree preferred
Company
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD)
The Executive Office of Labor and Workforce Development cultivates a skilled workforce across industries, provides economic stability for workers affected by job loss, injury, or illness, and upholds standards for safe working conditions.
1001-5000 employees
H1B Sponsorship
The Massachusetts Executive Office of Labor and Workforce Development (EOLWD) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Adriana León
Chief Financial Officer
Tony Fantasia
Chief Information Officer
Company data provided by crunchbase