Insight Global · 1 day ago
Telephony Engineer
Boca Raton, FL
Full-time
Onsite
Entry, Mid Level
2+ years expInsight Global is a company providing Managed Equipment to customers throughout the US and Canada. The Telephony Engineer will be responsible for overseeing the equipment providing telephony services to end users and will configure all equipment, join activation calls, and provide second level support.
EmploymentHuman ResourcesRecruitingSales
Responsibilities
Configure and test VoIP phones (Polycom, Yealink, Cisco, Grandstream)
Configure and test “POTS in a box” devices which includes configuring Peplink routers
Configure and test Session Border Controllers for Hosted PBX setups
Provide support to end users regarding VoIP phone issues/alarm lines/faxing
Add monitored devices and phone lines to our PRTG monitoring platform
Take part in all managed equipment activation calls with carriers and customers to ensure the process is smooth and worry free
Provide second level support to the repair department regarding all aspects of managed telephony equipment (VoIP phones, ATAs, POTS in a box) in a 24x7 environment
Qualification
Required
2+ years of experience in engineering and configuring solutions that implement VOIP and analog telephony services (copper) - installing, servicing, and understanding how they work
Experience working with Pots in a Box
Proficient hands on experience and understanding of fundamental telephony and networking concepts such as: PRI, BRI, DTMF, SIP Trunk, HPBX, UDP, TCP, 4G/5G, POTS, 66 Block wiring, butt set, RJ45, RJ11, ISDN, T1 Circuits, T1 Framing, T1 line coding, T1 CAS Signaling
Preferred
SIP Signaling experience
Wireshark packet capture experience
Able to configure Polycom, Yealink, Cisco, and Grand stream IP Phones and ATAS
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase