NEOGOV · 3 days ago
Guest Experience Associate II
Gainesville, GA
Full-time
Onsite
Entry Level
$36K/yr - $46K/yr
3+ years expNEOGOV is part of the City of Gainesville, GA, and they are seeking a Guest Experience Associate II to ensure guests receive high-quality care at the Boathouse and Lake Lanier Olympic Park. The role involves setting up and maintaining event spaces, providing customer assistance, and performing various maintenance duties.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Sets-up meeting rooms, exhibit areas, and areas for scheduled events by setting up chairs, tables, podiums, and risers for all events according to customer requests. May operate lift to perform duties
Cleans up after events; breaks down set-ups, including vacuuming/mopping floors, picking up trash and emptying trash cans, stacking and storing tables, chairs, podiums, risers, table coverings, etc. Will perform custodial duties on a regularly assigned area or as needed basis
Assembles, operates and ensures microphones are in good working order as well as laptops, TVs, projector screens, speakers, amplifiers, recorders, etc
Ensures building operates properly, provides assistance to public attending events, repairs and/or changes set-ups at customers request during events, locks-up building after events. Interacts with customers to determine customer needs and resolve problems or concerns
Assists in changing light bulbs, painting, changing air filters, repairs minor plumbing and electrical systems, and performs other building maintenance duties as requested by the Guest Experience Coordinator
Cleans kitchen, picks up trash on grounds and parking area, cleans windows, cleans furniture, cleans restrooms and general areas and performs other janitorial services as required; cleans carpets in rooms and lobby
Drives vehicle as needed
Performs other related duties as required
Acts as lead during night and weekend events
Touches up paint after repairs or damage; hangs pictures, maps of fire exits, etc
Inspects grounds and facilities on a daily basis to identify and resolve issues; performs emergency park and grounds maintenance
Opens and locks the building each day after assuring no one is left inside
Works directly with the Plaza and Boathouse Events Managers to make sure that event setup is complete as requested and in a timely manner
Able to set up AV equipment, sound, and microphones
Responds to immediate safety and/or operational concerns (facility damage, vandalism, etc.) for the purpose of taking appropriate action or notifying appropriate personnel for resolution
Ability to track maintenance and cleaning supplies and order new/additional supplies when needed
Qualification
Required
Excellent customer service skills a must
Ability to read and write and interpret and follow verbal and written instructions
Three years of building and grounds maintenance experience
Ability to operate and use audio visual equipment, i.e. microphones, projectors, laptops, TVs, etc., and other basic hand tools
Knowledge of proper cleaning techniques such as solutions to use
Skill in operation of small hand tools such as drills and power saws
Skill in operation of large power equipment such as vacuum cleaner, backpack blower, and floor scrubber
Ability to follow both written and verbal instructions
Ability to deal courteously and diplomatically with the public
Knowledge of current health, sanitation and safety codes
Ability to exercise care in the use of cleaning material
Ability to perform heavy lifting and routine cleaning
Preferred
High School Diploma or GED preferred
Valid Class C Driver's License preferred
Benefits
Employee Assistance Program
Employee Clinic & Wellness Center
GMEBS Retirement Plan (select positions)
Life Insurance (up to $75,000)
Paid Holidays (10)
Paid Jury Duty Leave
Paid Military Leave
Paid Time Off (PTO)
Protective Safety Equipment
Short-Term Disability Insurance (After 12 months of employment)
Tuition Reimbursement (After one year of employment)
Uniforms (select positions)
Workers' Compensation
Accident
Critical Illness
Death and Dismemberment
Deferred Compensation
Dental
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Long-Term Disability
Medical
Plan A Retirement (50% City paid - select positions)
Vision
Voluntary Life Insurance
Biweekly Paycheck
Credit Union
Direct Deposit
Discount PC Purchase Plan
Employee Recognition Events
Employee Wellness Opportunities
Free Flu Shot
Free Parking
Health and Benefits Fair
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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