Cranney Home Services · 3 days ago
Dispatcher
Danvers,MA,US
Full-time
Onsite
New Grad, Entry Level
$25/hr - $28/hrCranney Home Services is dedicated to building futures and has a strong reputation for quality and integrity. They are seeking a Dispatcher to evaluate customer calls, assign technicians, and ensure quality customer experiences while meeting revenue goals.
CommercialCustomer ServiceHome ServicesResidential
Responsibilities
Evaluate customer calls and assign the best technician to each service appointment
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls
Relay accurate information to technicians, ensuring proficient, quality customer experiences
Update customers throughout the day on the technician’s progress
Manage the whereabouts and needs of every technician in the field
Record the results of each service call and create report summaries for senior management
Interact with clients on the phone, via inbound and outbound calls
Be professional and establish customer rapport, encouraging repeat business
Respond to customer requests, resolving issues and promoting the brand
Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders
Miscellaneous duties as assigned
Qualification
Required
Proven track record in customer service
IT competent; good typist and proficient with phone systems
Highly organized with exceptional follow-through abilities
Strong verbal and written communications
Ability to build trust, diffuse conflict and hold others accountable
Engaging personality that blends well with a fast-paced, goal-driven environment
Competitive individual contributor who also loves to win as a team
Highly motivated, flexible and have a great attitude on life
Preferred
Knowledge of the construction industry including HVAC, Plumbing and Electrical is a plus
Benefits
75% Employer-Paid Health Insurance (Family: 59%, Employee & Spouse: 59%, Employee & Child: 59%)
50% Employer-Paid Dental Insurance
100% Employer-Paid Vision Insurance
Company-Paid Life Insurance
Short-term and Long-term Disability Coverage
Wellness Reimbursement Program
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
401(k) with 4% Company Match – Fidelity
Generous PTO and Sick Leave
Paid Major Holidays Off
Employee Referral Bonuses
Company
Cranney Home Services
Cranney Home Services offers plumbing, heating, cooling, and electrical services with over 40 years of experience.
Founded in 1982
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase