Lift Solutions Holdings, LLC · 7 hours ago
Field Operations Supervisor
Raleigh, NC
Full-time
Onsite
Entry, Mid Level
2+ years expLift Solutions Holdings provides end-to-end industrial lifting solutions and is committed to driving progress and efficiency. They are hiring a Field Operations Supervisor to mentor Field Service Technicians and ensure adherence to processes and policies while delivering high-quality customer service.
B2BIndustrialMechanical EngineeringWholesale
Responsibilities
Ensure Service team delivers high quality customer service
Facilitate safety training to meet LSH, ISN and connected client requirements
Inventory and maintain company equipment including trucks, trailers, lifts, PPE, and tools
Manage adherence to company safety program
Job performance auditing
Responsible for emergency service and after-hours dispatch
Work with Service and Inspection Coordinators to optimize scheduling and utilization
Review documentation (time entries, service reports, inspection reports) produced by technicians to ensure completeness and accuracy
Audit time entries and approve payroll
Process and approve Technician time in 1InspectAll and Paylocity payroll applications
Support technical sales quoting functions as needed
Provide 24/7 on-call Technician and Customer support
Review booked work for material / technical accuracy and completeness
Performance reviews and coaching for Technicians
Attend customer planning meetings as needed
Supplement/fill-in for technicians as needed to complete work within promised timeframes
Coordinate resources and serve as project manager for large projects
This is an hourly position, OT eligible. Min 50% of hours worked shall be billable to job
Other duties as assigned by Regional Operations Manager
Qualification
Required
Strong written and verbal communication skills
Organization and the ability to multitask to complete a wide variety of tasks
Flexibility to adjust to new tasks and assignments
Strong interpersonal skills
Positive attitude
Demonstrated leadership ability
Strong organizational and time management skills, and ability to prioritize
Must be a self-starter and driven
Strong problem-solving and analytical skills
Proficient with 1Inspectall and Microsoft Office suite
Attention to detail to ensure tasks are completed thoroughly and correctly
2-3 years' work experience in Technical Field Service
High school diploma or GED required
Preferred
Administrative/Supervisory and/or office management experience a plus
Bachelor's or Associate's degree preferred
Company
Lift Solutions Holdings, LLC
With operations in 16 states, Lift Solutions Holdings is a truly national provider of end-to-end industrial lifting solutions, serving a broad spectrum of industries and market segments.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Mortimer
Chief Financial Officer
Manus McHugh
Chief Operating Officer
Recent News
Company data provided by crunchbase