Zurn Elkay Water Solutions · 16 hours ago
Desktop Support Technician II
Lumberton, NC
Full-time
Hybrid
Mid Level
3+ years expZurn Elkay Water Solutions Corporation is a leading international supplier of plumbing and water delivery solutions. They are seeking a Desktop Support Technician II to provide advanced technical support for associates, ensuring the stability and performance of network and plant technology environments across various locations.
ConsultingManufacturingWaterWater Purification
Responsibilities
Work collaboratively with other site support technicians to ensure smooth day-to-day administration, project implementation and maintenance of local infrastructure
Ensure stability and performance of network and plant technology environments (Switches/Wireless/Manufacturing 4.0, Plant equipment, etc.)
Collaborate with team members to recommend and implement enhancements to overall network and plant infrastructure and architecture
Work with the team to align Plant Technologies Infrastructure with business objectives and roadmap
Provide guidance and direction in identifying and implementing solutions to meet changing business requirements and evolving IT Infrastructure and architecture
Continuously assess new technology to identify opportunities for operational improvements and increased efficiency
Service Desk support for 2500+ remote users. Provides timely and considerate customer service to end users by fielding service desk calls and resolving technical issues
Provides on-site and remote technical support to the employee base and escalations to additional Level 3 support or other IT resources when applicable
Executes desktop deployments, upgrades, repairs and replacements, equipment break/fix and repairs
Prepares and delivers computer equipment to new employees and trains new employees on the use of the equipment in accordance with the Employee On-Boarding process
Reclaims and ensures the proper disposition or repurposing of computer equipment in accordance with the Employee Off- Boarding process
Demonstrates ability to diagnose and resolve issues with various hardware and software solutions
Works in collaboration with the Infrastructure team to test and certify new hardware and software solutions for use in the corporate environment
Qualification
Required
BA or BS Computer Science, Information Security, or equivalent work experience
3+ years' experience as a desktop technician in a global manufacturing and corporate business environment
Experience in various equipment break/fix and repairs, asset management and supporting equipment corporate standards
Experience working within a remote, highly collaborative, global team
Experience with cloud-based Microsoft Office products
Requires lifting and carrying items weighing up to 50 pounds
Benefits
Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
Matching 401(k) Contribution
Health Savings Account
Up to 3 weeks starting Vacation (may increase with tenure)
12 Paid Holidays
Annual Bonus Eligibility
Educational Reimbursement
Matching Gift Program
Employee Stock Purchase Plan – purchase company stock at a discount!
Company
Zurn Elkay Water Solutions
Zurn Elkay Water Solutions is a supplier of clean water products for the residential, commercial, education, and industrial sector.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2012-03-30IPO
Leadership Team
Craig Wehr
Advisor to Chief Executive Officer
David J Pauli
Chief Financial Officer
Recent News
2026-02-04
Company data provided by crunchbase