Medefy Health · 16 hours ago
Manager, Implementation and PMO
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $140K/yr
5+ years expMedefy Health is a healthcare benefits navigation SaaS company headquartered in Tulsa, OK. The Manager, Implementation & PMO is responsible for building and establishing the company's Project Management Office, managing the Project Management team, and leading customer implementations and renewals to enhance company revenue and customer satisfaction.
Employee BenefitsHealth CareSoftware
Responsibilities
Build and establish project methodology from the ground up for customer implementations, renewals, and internal enterprise projects
Recruit, build, and manage the Project Management team including Implementation Managers, Program Managers, and Project Managers
Create PMO processes, templates, governance frameworks, and standards where none currently exist
Roll up sleeves to fill capacity gaps in project execution while simultaneously growing the team
Assist with professional development of team members
Write and maintain project documentation and templates
Ensure resource availability and allocation across project portfolio
Delegate project tasks according to skill and experience level
Use and continually develop leadership skills
Oversee customer implementations (standard and enterprise) from sales handoff through go-live and stabilization, directly impacting company revenue and customer retention
Manage customer renewal projects including data updates, contract changes, and benefit modifications that drive recurring revenue
Personally execute complex enterprise implementations during building phase as team scales
Build and maintain relationships with enterprise clients including government agencies and large employers
Lead assigned internal Business/IT projects to ensure adherence to budget, schedule, and scope
Personally execute critical enterprise projects during building phase
Coordinate internal resources and third parties/vendors
Establish and maintain relationships with third parties/vendors
Ensure that all projects are delivered on time, within scope and within budget
Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed
Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
Develop detailed project plans to monitor and track progress
Manage changes to project scope, schedule and costs using appropriate verification techniques
Measure project performance using appropriate tools and techniques
Perform risk management to minimize project risks
Create and maintain comprehensive project documentation
Oversee operational contract management including SLA compliance, deliverable tracking, and performance monitoring
Establishes and implements project communication plans, providing status updates to affected staff and stakeholders
Track project performance and report to senior management
Report and escalate to senior management as needed
Attend conferences and training as required to maintain proficiency
Performs other related duties as assigned
Qualification
Required
Bachelor's degree in project management, business administration, or related field
Project Management Professional (PMP) or equivalent certification (CSM, PgMP, ITIL)
5+ years project management or operations experience
3+ years people management experience
3+ years experience with customer implementations, customer success, or customer experience in SaaS or healthcare technology, including government contracts or large enterprise accounts
Previous experience building or improving PMO functions, processes, and methodologies
Proven ability to balance strategic leadership with hands-on execution
Strong cross-functional leadership and influence skills
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Preferred
Healthcare industry experience (benefits navigation, health insurance, employee benefits, telemedicine)
Experience with organizational operating systems (EOS, OKRs, Scaling Up)
Agile/SCRUM experience
Solid organizational skills including attention to detail
Strong working knowledge of Microsoft Office
Benefits
Competitive pay and benefits packages
Company
Medefy Health
Medefy is a healthcare benefits navigation mobile platform that helps employers revolutionize their benefits offerings by empowering health plan members to find and use their health benefits — right when they need them.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$17.77MKey Investors
Mercury
2023-12-11Series A· $15.27M
2021-05-19Seed· $2.5M
2013-01-01Seed
Leadership Team
M
Matt Scovil
Co-Founder & CEO
Nathan Gilchrist
Co-Founder and Chief Product Officer
Recent News
Fierce Healthcare
2024-02-20
2024-01-24
Company data provided by crunchbase