Lightspeed Systems · 16 hours ago
Solutions Engineer (Sales/Implementation)
United States
Full-time
Remote
Mid Level
3+ years expLightspeed Systems is dedicated to creating safer and more effective digital learning environments for students worldwide. As a Solutions Engineer, you will drive customer success by supporting the pre- and post-sales journey, collaborating with various teams to deliver tailored solutions for K-12 school districts.
EdTechEducationInformation TechnologyMobile DevicesNetwork SecuritySoftware
No H1B
Responsibilities
Product Implementation and Configuration: Partner with the sales team to implement products pre- and post-sales, ensuring accurate configurations tailored to each customer's specific requirements
Customer Collaboration: Anticipate and interpret customer needs through effective questioning and active listening, ensuring our solutions align with their immediate and long-term goals
Proactive Engagement: Maintain strong customer relationships by regularly sharing product updates, insights, and best practices
Technical Escalation: Work closely with the Support team to address and resolve complex technical issues
Cross-Functional Advocacy: Collaborate with Sales, Support, and Product teams to follow up on customer needs, prioritize requests, and advocate for solutions that meet their expectations
Training and Enablement: Provide customers with comprehensive training to maximize product utilization and drive engagement
Manager Escalations: Identify and raise concerns in a timely manner make recommendations to help clients be more successful
Data Accuracy: Maintain accurate data in the CRM (ChurnZero), such as client contacts, journeys, meetings, and configurations
Qualification
Required
User Provisioning Experience: Familiarity with Azure, Active Directory, and Google Admin Console
Deployment Strategy: Knowledge of endpoint management tools like GPO, SCCM, Intune, or other similar solutions
Networking Familiarity: Basic understanding of enterprise networking; Network Administrator experience is a plus
Education / Work History: Bachelor's degree preferred, with at least 3 years of relevant experience, preferably in an educational setting or EdTech
Client-Obsessed: A passion for building deep relationships with key stakeholders and becoming a trusted advisor
Cross-Functional Communicator: Ability to articulate complex technical solutions clearly to a diverse audience, both in writing and verbally
Detail-Oriented: Skilled at documenting and recording information accurately and with strong organizational habits
Sales Support Experience: Prior experience providing technical support in sales is advantageous
Collaborative and Independent: Adept at working both independently and as part of a team
Benefits
Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.
Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.
Retirement-- 401(k) matching up to 6%
Company
Lightspeed Systems
Lightspeed Systems, Inc., provides web filtering, mobile device management, and device monitoring solutions for K-12 education.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Genstar CapitalMadison Dearborn Partners
2022-03-02Private Equity
2019-03-29Private Equity
Leadership Team
Brian Thomas
Chief Executive Officer
Kirk Orgeldinger
President & CFO
Recent News
2025-12-18
EIN Presswire
2025-12-17
2025-12-12
Company data provided by crunchbase