Vertiv · 3 days ago
Account Program Manager
Westerville, OH, United States
Full-time
Onsite
Entry, Mid Level
2+ years expVertiv is a global leader in mission-critical infrastructure technologies, and they are seeking an Account Program Manager to coordinate customer orders and manage project-related tasks. The role involves communication with customers, problem resolution, and collaboration with internal teams to ensure customer satisfaction and operational excellence.
Data CenterInformation TechnologyIT InfrastructureTelecommunications
No H1B
Responsibilities
Coordination with the planning team to schedule production dates
Communication with customers and process partners regarding order status, changes to schedule or issues to resolve
Proactive management of customer needs through communication and problem resolution
Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued
Coordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs
Participates and gives input in process improvement activities utilizing the Vertiv Operating System
Completes tasks as assigned to support Sales Offices
Manages periodic close process ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value
Manages project financial closeout along with project team. Ensure that invoices match purchase orders and change orders
Supervises current projects and coordinate with team members to keep workflow on track
Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored
Assist with all internal and external audit requests
Qualification
Required
Minimum of 2 years of order management experience
Excellent customer service skills
Professional communication skills, both written and verbal
Excellent organizational, analytical, and interpersonal skills
Detail-oriented
MS Office proficient
Ability to work and multi-task in a fast-paced environment
Bachelor's Degree required, with Business or related field preferred
Preferred
Previous account management or technical experience
Oracle ERP experience desired
Bilingual is a plus - English/Spanish
Company
Vertiv
Vertiv designs, builds and services critical infrastructure that enables vital applications for data centers and industrial facilities.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.24BKey Investors
Starboard ValuePlatinum Equity
2022-10-20Post Ipo Equity
2020-02-10Post Ipo Equity· $1.24B
2020-02-10IPO
Leadership Team
Giordano Albertazzi
Chief Executive Officer
Peter Lambrecht
Vice President Sales EMEA
Recent News
2026-02-05
2026-02-03
2026-01-25
Company data provided by crunchbase