Cvent · 16 hours ago
Instructional Designer
Tysons Corner, VA
Full-time
Onsite
Senior Level
5+ years expCvent is a leading meetings, events, and hospitality technology provider, and they are seeking an experienced Instructional Designer to join their Client Services Learning & Development team. The role involves supporting customer training designs and collaborating with global teams to create engaging learning programs that leverage AI and innovative methodologies.
FinanceFinancial ExchangesFinancial Services
No H1B
Responsibilities
Coordinate customer learning programs with a demonstrated ability to manage multiple projects simultaneously in a fast-paced tech environment
Collaborate with cross-functional global teams to deliver scalable learning content that is timely and aligned with evolving product offerings and business priorities
Own the end-to-end instructional design process for customer-facing training - including needs analysis, content design and development, quality review, publish, and ongoing optimization
Innovate and help drive customer-centric design approaches within the team across a variety of learning formats - including video, in-app microlearning, eLearning, certifications, webinar design, and more
Champion the integration of AI and emerging technologies to enhance customer learning experiences and drive workflow efficiencies within the team
Elevate our Voice of the Customer by aligning customer feedback and data with ongoing enhancements to our customer training content
Qualification
Required
Bachelor's degree in Instructional Design, Learning Experience Design, Learning Technologies, or a related field
5+ years of experience in instructional design, including 2+ years leading projects within a tech-forward environment
Excellent project management, organizational skills, and attention to detail - able to set priorities, proactively manage timelines, and bring projects from concept to delivery with minimal supervision
Experience working collaboratively with stakeholders across cross-functional, global teams
Skilled in designing and implementing engaging, on-brand, scalable learning experiences—such as microlearning, personalized pathways, or just-in-time performance support—tailored to digital SaaS audiences
Strong communicator, with the ability to distill technical or complex concepts into easy-to-understand, actionable learning
Expertise in instructional methodologies and a range of learning technologies (such as Articulate, Adobe Creative Cloud, Camtasia, AI authoring tools, LMS platforms, in-app engagement software, learning analytics, etc.)
Ability to synthesize data and learner feedback for continuous program improvement
Passion for Learning & Development and shaping the future of customer learning with innovative AI and technology solutions
Company
Cvent
Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider.
Founded in 1999Sydney, New South Wales, AUS
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Reggie Aggarwal
Founder & CEO
Dan Lapus
Senior Vice President / Co-Founder
Recent News
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