McKesson · 12 hours ago
Sr. Business Intelligence Analyst
Irving, TX, USA - 6555 North State Highway 161 (P001)
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $184K/yr
7+ years expMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Sr. Business Intelligence Analyst is responsible for enabling data-driven decision-making that accelerates McKesson’s CXO Digital Transformation and automation strategy, driving analytics and performance insights across automation, AI, and self-service initiatives.
BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical
Responsibilities
Analyze contact center data to identify trends, inefficiencies, and improvement opportunities
Lead the development and automation of performance dashboards, scorecards, and KPI reporting across AI, RPA, and digital initiatives
Translate complex data into clear insights and visualizations that inform strategic decision-making at the leadership level
Define, track, and validate value realization metrics for automation programs, including cost savings, efficiency, and customer experience impact
Integrate and analyze data across Salesforce, Five9, Verint Cloud, and AI platforms to provide a holistic view of CXO performance
Conduct advanced analytics to identify automation opportunities and performance trends
Partner with product, technology, and operations teams to define and evolve the automation analytics roadmap
Streamline analytics and reporting processes through automation using Power BI, SQL, Python, and Tableau
Support quarterly business reviews, automation performance reviews, and Quantum Leap transformation updates
Champion data quality, consistency, and governance across CXO reporting assets
Qualification
Required
Degree or equivalent and typically requires 7+ years of relevant experience
7+ years of relevant experience in data analytics, automation insights, or digital transformation analytics
Proven experience supporting Contact Center analytics, preferably within a transformation or automation context
Strong understanding of Contact Center KPIs and metrics
Proficiency in Power BI, Tableau, SQL, and data modeling
Experience with RPA platforms (UiPath, Blue Prism), AI/Chatbot analytics, or Verint/Five9 data integration
Demonstrated ability to communicate analytical insights effectively to non-technical and executive audiences
Knowledge of machine learning and AI applications in contact centers
Preferred
Experience supporting automation and AI analytics (RPA, NLP, Auto-QA, conversational AI)
Strong proficiency in Power BI, Tableau, and SQL for data visualization and reporting automation
Working knowledge of Five9, Verint Cloud, and Salesforce Service Cloud data environments
Proven ability to measure ROI, value realization, and performance of automation initiatives
Familiarity with UiPath or other RPA platforms and related analytics tools
Excellent data storytelling and executive presentation skills
Strong collaboration and communication skills across business and technology teams
Passion for continuous improvement, automation innovation, and data-driven decision-making
Benefits
Annual bonus
Long-term incentive opportunities
Company
McKesson
McKesson distributes medical supplies, information technology, and care management products and services.
10001+ employees
H1B Sponsorship
McKesson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (129)
2023 (82)
2022 (142)
2021 (144)
2020 (154)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-11-18IPO
Leadership Team
Brian Tyler
CEO
Jim McAuliffe
CFO
Recent News
2026-02-06
2026-02-06
legacy.thefly.com
2026-02-05
Company data provided by crunchbase