Jun Group · 6 hours ago
Technical Support Analyst (Remote / Contract)
United States
Contract
Remote
Mid Level
$35/hr - $35/hr
3+ years expVerve For Advertisers is a technology company that empowers brands and agencies to connect moments of discovery and drive measurable outcomes across screens. They are looking for a Technical Support Analyst to provide technical support for internal advertising application systems, focusing on revenue-generating applications and collaborating with various internal teams on systems support and infrastructure management.
AdvertisingAdvertising PlatformsAppsBrand MarketingLogisticsMobileVideoVideo Streaming
Responsibilities
Provide operational support for primary revenue-generating applications, participating proactively in incident resolution
Respond to support tickets and user inquiries with timely, effective solutions
Monitor system performance and proactively identify potential issues with applications and infrastructure
Document technical procedures, troubleshooting steps, and knowledge base articles
Create and maintain end user documentation for internal applications
Collaborate with platform engineering team on incident response and system improvements
Assist with user onboarding and training on systems and cloud platform access
Qualification
Required
3-5 years of experience in technical support role
Strong troubleshooting and problem-solving skills
Excellent communication skills with ability to explain technical concepts to non-technical users
Strong technical writing skills with experience creating user documentation
Familiarity with ticketing systems and ITSM processes
Familiarity with monitoring and reporting tools
Preferred
Experience with advertising technology platforms
Experience with cloud platforms (AWS and/or GCP)
Understanding of identity and access management (IAM) concepts
Experience creating and managing user accounts and permissions
Experience with container technologies (Kubernetes, Docker)
Company
Jun Group
Jun Group is a technology company that delivers intelligent, privacy-first advertising for brands, agencies, and publishers. It is a sub-organization of Verve.
51-200 employees
H1B Sponsorship
Jun Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$33MKey Investors
Halyard CapitalWestern Technology Investment
2024-06-18Acquired
2015-07-30Series A· $28M
2014-01-15Debt Financing· $2.5M
Leadership Team
Mishel Alon
Chief Operating Officer
Recent News
Company data provided by crunchbase