THE RIGHT STAFF · 2 days ago
Service Coordinator
THE RIGHT STAFF is a fast-growing energy management company based in Plymouth, MN, seeking an experienced Service Coordinator to join their service team. The role involves coordinating service work orders, managing relationships with customers and vendors, and improving service delivery processes.
Responsibilities
Coordinate service work orders and small-scope projects from initiation through closeout and invoicing
Manage relationships with customers and vendors while ensuring service timelines and expectations are met
Respond to emergency and off-hours service needs (shared rotation schedule)
Schedule and communicate with external Labor Partners and hold all parties accountable to the project scope, timeline, and budget
Track service progress and maintain accurate records using tools such as Oracle, SmartSheet, Salesforce, and customer portals
Proactively identify opportunities for improvement and collaborate with internal teams to enhance service delivery
Become a subject matter expert in key areas to support evolving customer needs
Qualification
Required
1-3 years of experience in customer service or a client-facing coordination role
Strong communication skills and professionalism in working with internal and external stakeholders
Ability to manage multiple tasks, prioritize under pressure, and stay highly organized
Intermediate to advanced Excel skills; data fluency is key
Experience working with Microsoft Office and general tech-savviness
Preferred
Experience in lighting, electrical, or energy services
Knowledge of LED technologies and lighting systems
Benefits
Comprehensive benefits package