Happy Hippo · 8 hours ago
IT Support Specialist
AFF/Happy Hippo HQ, Meridian, ID, US
Full-time
Onsite
Entry, Mid Level
$70K/yr - $85K/yr
2+ years expHappy Hippo is a leading online kratom retailer seeking to expand its team with a talented IT Support Specialist. The role involves troubleshooting and resolving IT issues, maintaining systems and hardware, and providing training to employees across all company departments.
E-CommerceInternetWholesale
Responsibilities
Troubleshoot, diagnose and resolve issues that other employees experience with their computers, applications, systems, processes, and tools
Install, configure, maintain, update and support new software, systems, hardware, printers, networking equipment, other devices and components
Setup employee workstations, including computers, monitors, peripheral devices, and effectively manage cables
Provide guidance and train other employees on how to operate software and equipment
Organize and schedule regular maintenance and updates without impacting other departments and employees productivity
Regularly evaluate systems and infrastructure to ensure they are fully functional, secure, and meet all business requirements
Maintain records, logs, documentation, and regularly update support tickets with notes, procedures, maintenance steps, details, resources and other relevant information
Identify computer or network equipment shortages and place orders for new equipment
Create and manage user profiles, security, permissions, and access
Manage, organize, provision, delegate and track equipment and assets
Assist with the design, implementation and ongoing support of new equipment and software systems
Conduct meetings with third-parties, vendors and business partners
Qualification
Required
2+ years of industry experience
Hands-on experience using, troubleshooting and configuring MacOS along with a working knowledge of Windows and Linux/Unix systems
Proficiency with the Google ecosystem, including: Google Admin Console: user/group management, policy configuration, directory integrations, SSO, etc.; Google Marketing & Analytics tools: Analytics, Tag Manager, Ads; Google Cloud Console
Experience with MDM/endpoint management platforms (Mosyle, SCCM, InTune, etc.)
Experience with IT ticketing and project management systems, including creating projects, estimating timelines and deliverables, and tracking work to completion
Strong communicator with excellent written and verbal skills
Organized, detail-oriented, and able to prioritize effectively
Proactive problem-solver who takes ownership
Professional demeanor with a positive, team-oriented attitude
Self-starter who works well independently
Valid driver's license (occasional travel to local offices required)
Preferred
Experience with modern technology stacks and ability to adapt quickly to new tools
E-commerce platform experience, particularly Shopify: multi-store management, user roles, permissions, and policy configuration
Familiarity with leveraging AI/LLMs to enhance workflows
Desire to be a subject matter expert when it comes to the bleeding edge of AI and its rapid growth in the workplace
Experience with the Ubiquiti suite of applications and hardware
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account (HSA)
Paid Time Off (PTO)
10 Paid Holidays
401(k) Retirement Plan
Parental leave
Employee Discounts
Company
Happy Hippo
Happy Hippo Herbals is an e-commerce company specializing in botanicals, supplements and alternative herbs that is based out of Boise, Idaho.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Matt White
Chief Technology Officer
Curtis Eisenberger
Chief Financial Officer
Company data provided by crunchbase