OneBlood · 3 hours ago
Customer Services Associate
Orlando, FL
Full-time
Onsite
Entry Level
1+ years expOneBlood is a company dedicated to providing exceptional customer service to donors. They are seeking a Customer Services Associate to assist donors via various communication channels, ensuring their needs are met promptly and efficiently.
Health Care
Responsibilities
Resolves customer service inquiries that are received via a phone call, email, live chat or text, providing timely assistance and working on a resolution that satisfies the donor and meets the needs of the business; determines if staff management update is required prior to resolving a case
Assists with front desk duties during Receptionist lunch and vacation time
Covers the mailroom on a rotation basis during specific set times each work day; ensures that all external and internal mail is sorted and routed in a timely fashion
Assists with management projects on an as-needed basis
Calls Telerecruitment campaigns when assigned or communicated by management while trying to schedule donor appointments
Tracks and provides detail information for any reward or Fandango movie ticket mailed out to donor
Qualification
Required
High School diploma or equivalent and one (1) to two (2) years prior office experience
Strong phone skills including managing calls, quickly finding solutions to inquiries while providing exceptional service and striving towards maintaining donor retention
Ability to recognize donor frustration and de-escalate donor concerns by showing empathy and providing exceptional service
Ability to multi-task and organize work for timely completion
Ability to follow oral and written instructions
Ability to communicate effectively orally and in writing
Ability to speak, write, read, and understand standard English
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
Skill in operating office equipment
Ability to commute with personal transportation
Basic computer skills including knowledge of Microsoft Office applications
Company
OneBlood
OneBlood is an innovative blood center that provides safe blood products to over 200 hospital partners.
1001-5000 employees
H1B Sponsorship
OneBlood has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
George Scholl
Founder, President and CEO
Rita Reik
Principal Investigator
Recent News
2025-09-12
2025-04-04
GlobeNewswire News Room
2025-01-18
Company data provided by crunchbase