ujet.cx · 9 hours ago
Senior Manager, Site Reliability Engineering (SRE)
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$160K/yr - $180K/yr
8+ years expUJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience. The Senior SRE Manager will build and lead the Site Reliability Engineering function, ensuring systems are scalable and reliable while collaborating with product and platform engineering teams.
Artificial Intelligence (AI)Cloud Data ServicesInformation TechnologySoftware
Responsibilities
Build and lead a new SRE team, including hiring, onboarding, and career development
Define and implement SRE best practices: SLIs/SLOs, error budgets, incident management, on-call models, and postmortems
Establish clear operational ownership between SRE and product engineering teams
Drive reliability as a feature, balancing velocity and stability with data—not vibes
Reduce toil through automation and self-service platforms
Design and evolve incident response, escalation, and learning loops (no blame, lots of learning)
Partner with engineering leaders to influence architecture, capacity planning, and launch readiness
Own reliability metrics and communicate risk and performance clearly to technical and executive audiences
Qualification
Required
8+ years in SRE, infrastructure, or platform engineering, with 3+ years managing managers or senior ICs
Experience building an SRE team or function from scratch (or significantly scaling one)
Deep knowledge of modern cloud infrastructure, distributed systems, and observability
Strong opinions about what SRE is and is not - and the judgment to apply them pragmatically
Proven ability to collaborate with product and engineering leaders without becoming the 'department of no'
Calm, decisive leadership during incidents (the person people want on the conference call)
Preferred
Experience at a high-growth or post-Series B/C company
Background in platform engineering or internal developer tooling
Familiarity with compliance or regulated environments
Benefits
Medical
Dental
Vision
401(k) plan
Commuter benefits
And more.
Company
ujet.cx
Great customer experiences are engineered from the foundation up. At UJET, we believe modern CX rests on three non-negotiables: 1.
201-500 employees
H1B Sponsorship
ujet.cx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$176.6MKey Investors
Sapphire VenturesGoogle VenturesKleiner Perkins
2024-09-24Series D· $76M
2020-06-24Series C· $55M
2018-02-13Series B· $25M
Leadership Team
Vasili Triant
CEO
Ian Peters-Campbell
Chief Technology Officer
Recent News
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Company data provided by crunchbase