ujet.cx · 5 hours ago
Senior IT Automation Engineer (Eastern Time Zone)
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $135K/yr
5+ years expUJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience. We’re seeking a Senior IT Automation Engineer to own and scale automation across our IT ecosystem, with deep expertise in Okta, GCP, and identity lifecycle management.
Artificial Intelligence (AI)Cloud Data ServicesInformation TechnologySoftware
Responsibilities
Lead IT automation initiatives across identity, cloud access, endpoint management, and SaaS tooling
Design, implement, and maintain Okta configurations and integrations, including SSO, MFA, lifecycle management, and app provisioning
Build and maintain automated joiner/mover/leaver workflows integrating Okta, HRIS, GCP, ticketing systems, and downstream applications
Develop automation using APIs, scripts, infrastructure-as-code, workflow platforms, and emerging AI-enabled tools
Evaluate, test, and deploy new automation approaches, including AI-assisted workflows, using a thoughtful, secure, and iterative approach
Partner with Security, HR, Engineering, and Business Systems teams globally to ensure scalable, compliant solutions
Support and troubleshoot GCP-based environments, services, and identity integrations
Manage access controls, service accounts, and permissions within GCP following least-privilege principles
Provide hands-on support for identity, access, endpoint, and SaaS-related issues, from initial diagnosis through resolution
Support global onboarding, role changes, and offboarding with fast, accurate, and automated access provisioning
Identify recurring issues and proactively translate learnings into automation or system improvements
Monitor automation workflows, identity systems, and cloud access processes for reliability, performance, and security
Maintain clear, globally accessible documentation for systems, workflows, and troubleshooting
Continuously improve IT processes by testing assumptions, validating outcomes, and refining solutions over time
Act as a technical advisor on identity, automation, cloud access, and modern IT practices
Share knowledge and best practices to strengthen IT capability across the organization
Qualification
Required
5+ years of experience in IT Engineering, IT Automation, Identity & Access Management, or Systems Engineering
Hands-on, production-level experience administering and supporting both Okta and Google Cloud Platform (GCP)
Strong experience with: Okta Workforce Identity Cloud, SSO, MFA, SCIM provisioning, Okta Workflows and/or API-driven automation, GCP IAM, service accounts, and access controls
Demonstrated experience providing hands-on IT support in a globally distributed, remote environment
Technical depth in configuration and support of MacBooks and other Apple OS devices
Slack & Google Workspace administration and optimization of configuration and usage
Demonstrated ability to evaluate, test, and implement new tools or technologies, including automation and AI-assisted solutions
Strong understanding of identity, authentication, authorization, and security fundamentals
Ability to operate independently, manage priorities across time zones, and drive improvements from concept to deployment
Experience incorporating AI-assisted tooling into IT, automation, or operational workflows
Proficiency in scripting or programming (Python, PowerShell, Bash, JavaScript, or similar)
Familiarity with infrastructure-as-code tools (Terraform, Pulumi, etc.)
Experience with Zero Trust or identity-first security architectures
Experience supporting SOC 2, ISO 27001, or similar compliance frameworks
Background in high-growth, distributed SaaS organizations
Preferred
Okta and/or GCP certifications preferred
Benefits
Medical
Dental
Vision
401(k) plan
Commuter benefits
And more
Company
ujet.cx
Great customer experiences are engineered from the foundation up. At UJET, we believe modern CX rests on three non-negotiables: 1.
201-500 employees
H1B Sponsorship
ujet.cx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$176.6MKey Investors
Sapphire VenturesGoogle VenturesKleiner Perkins
2024-09-24Series D· $76M
2020-06-24Series C· $55M
2018-02-13Series B· $25M
Leadership Team
Vasili Triant
CEO
Ian Peters-Campbell
Chief Technology Officer
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