ComputerCare · 11 hours ago
Senior In-House Operations Manager
Stockton, CA
Full-time
Onsite
Mid, Senior Level
$111K/yr - $138K/yr
5+ years expComputerCare is a woman-owned business that values technical excellence and human connection, serving innovative companies worldwide. The Senior In-House Operations Manager is a hands-on leader responsible for overseeing facility operations, ensuring compliance and efficiency in asset flow, and driving continuous improvement in collaboration with cross-functional partners.
ComputerConsumer ElectronicsInformation Technology
No H1B
Responsibilities
Own end-to-end facility operations, ensuring Receiving, Technical Processing, and Shipping meet throughput, quality, compliance, and internal SLA targets
Serve as the primary point of accountability for daily operations, driving clear communication, rapid issue escalation, and resolution of operational challenges
Lead facility capacity planning by aligning labor, space, equipment, and workflows to forecast volumes, seasonal demand, and growth initiatives
Establish, document, and enforce SOPs, workflows, and performance standards to ensure consistent execution, asset traceability, and data accuracy
Develop, coach, and hold Supervisors accountable for forecasting, workforce planning, performance management, and data-driven decision making
Partner with Human Resources and the Director of In-House Operations to support supervisor performance reviews and talent development
Drive operational improvement initiatives, including workflow optimization, system adoption, error reduction, and process standardization in partnership with cross-functional teams
Monitor, analyze, and report on key operational KPIs (e.g., throughput, turnaround time, SLA adherence, rework, labor efficiency), providing actionable insights and improvement plans
Align operational execution with financial objectives by managing labor efficiency, rework costs, and operational waste to support margin and profitability goals
Ensure compliance with security, safety, and IT Asset Management standards, including chain of custody, data destruction, audit readiness, and workplace safety
Support and participate in Quarterly Business Reviews (QBRs), company KPI initiatives, and cross-functional planning forums by providing operational performance insights
Foster a culture of safety, accountability, continuous improvement, and inclusion while modeling company values and leadership expectations
Build and maintain strong relationships with customers and vendors to ensure timely, professional issue resolution
Participate in quarterly leadership meetings and contribute to company-wide initiatives and deliverables
Qualification
Required
5+ years of experience in a management role with direct supervisory responsibility
4+ years of experience leading projects from planning through execution and launch
2+ years of experience in customer-facing or customer support roles
Demonstrated ability to analyze operational and business data to inform decisions and drive measurable outcomes
Experience preparing written proposals, reports, or business documentation supported by data and metrics
Proven ability to collaborate effectively with stakeholders across multiple organizational levels and functions
Experience operating in fast-paced, complex environments with competing priorities
Ability to work effectively in ambiguous situations and develop structured plans to move initiatives forward
Travel up to 20% as business needs require
Preferred
Experience in IT operations, device lifecycle management, hardware support, or a related technical environment
Experience with enterprise systems such as NetSuite and/or Salesforce
Exposure to technology-driven or operationally complex environments where procedures, tools, and systems evolve over time
Benefits
Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
401(k) with employer match—because your future matters
Company-paid Life Insurance, plus HSA & FSA options
Employee Assistance Program (EAP) for real support when you need it
Adoption Assistance to help grow your family
Commuter Benefits for an easier ride
Free Coursera Professional Certifications to level up your skills
Generous vacation & sick time, plus paid time off to give back to your community
Company
ComputerCare
ComputerCare is an information technology company offering computer repair and services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Georgia Rittenberg
CEO
Recent News
2025-07-14
2023-06-06
Company data provided by crunchbase