KeyBank · 14 hours ago
Digital Servicing Business Technology Senior Manager
Buffalo, NY
Full-time
Hybrid
Senior Level
$116K/yr - $216K/yr
7+ years expKeyBank is seeking a Business Technology Senior Manager who will leverage technical expertise and business acumen to lead a team in developing and maintaining technology platforms for the Consumer line of business. This role involves strategic execution, project leadership, and team development to ensure successful technology program delivery.
Banking
No H1B
U.S. Citizen Only
Responsibilities
Understand the business; build and maintain roadmaps that deliver business value; engage productively and influence partners
Build, advocate for, and maintain technology strategy for assigned business lines
Promote thought leadership and continuous learning
Effective Financial Management
Appropriate use of onshore/offshore mix
Build and lead strong teams of analysts, PMs, engineers, developers, vendors
Drive engagement, capability building, and delivery excellence
Support talent attraction and development
Manage complex technology portfolios, including critical applications
Lead large-scale multi-year technology programs end-to-end on budget and timeline
Ensure delivery to defined success measures; escalate and mitigate risks
Oversee 24/7 production support including vulnerability remediation and risk management
Define and deliver on continuous improvement objectives, leveraging GenAI to enhance productivity
Utilize technology expertise, current industry knowledge and best practices, thought leadership and effective business partnerships to build, advocate for and maintain the technology strategy for one or more lines of business that delivers the business' strategic objectives and aligns to the enterprise's architectural standards
Brings emerging technologies and methodologies into the organization to assess potential and use cases
Demonstrates thought leadership and continuous learning
Lead the implementation of one or more technology programs, some of which may span several years and may include obtaining senior-level (and sometimes executive level) sponsorship and steering committee approval; from the development and configuration of application(s), to testing and implementation; delivers in alignment with the applicable measures of success and milestones and management methodology; escalates risk/concerns appropriately and leads with corrective/mitigating actions; communicates appropriate updates on work progression
Oversee the management of 24/7 production support of applications including vulnerability remediation and risk management to corporate SLAs
Manage, develop and ensure the engagement and effective execution of a small to medium size team which may include business analysts, project managers and/or scrum masters, engineers, developers, external resources and vendors against line of business or functional technology deliverables
Emerging as a leader for attracting and developing internal and external talent
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
Qualification
Required
Equivalent experience
7+ years of relevant experience
Expert knowledge of and the ability to consult on development and delivery of new or enhanced business applications
Extensive experience with the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Expert knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply this knowledge appropriately to benefit the organization
Extensive experience with effective project management strategies and tactics and ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives
Extensive experience with effective agile project management strategies and tactics and ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives
Extensive experience with the importance of 'big picture' thinking and planning and ability to apply organizational acumen to identify and maintain focus on key success factors for the organization
Extensive experience with the value of innovation and ability to develop new ideas and initiatives that improve the performance of the organization
Working knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization
Expert knowledge of, and experience in, delivering new or enhanced fee-based software products
Expert knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications
Expert knowledge of and ability to define, implement make changes to, and support a production application
Extensive experience with collaboration among team members and the ability to enroll stakeholders in communicating and coordinating activities to support the organization's vision and strategies
Extensive experience with effective influencing tactics and strategies; ability to impact decisions within and outside own organization
Extensive experience with the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
Extensive experience with effective team building techniques and ability to form and manage effective teams
Preferred
Bachelor's Degree
Benefits
Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
Company data provided by crunchbase