Questeq · 8 hours ago
Information Technology Manager (On-Site)
Harrisburg, PA 17110 - Harrisburg, PA 17110
Full-time
Onsite
Mid, Senior Level
$65K/yr - $80K/yrQuesteq is dedicated to bridging the gap between technology and curriculum in educational institutions. The Information Technology Manager will oversee the technical support and network operations at an assigned educational institution, ensuring effective technology delivery and support to enhance educational strategies.
EducationInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Oversees and executes the onsite day to day technical support and network operations
Improves network, desktop hardware and software processes and supports critical educational strategies
Works with Questeq and the schools administrative team to achieve the educational organization and Questeq IT goals
Prioritize work assigned to on-site staff to match the skills of the engineer (use the most cost effective engineer for the work)
Attends all corporate required meetings, such as, Technology Manager meetings
Proactively manages the entities onsite IT support staff
Manages and tracks call ticket queue, ticket documentation and time to close metrics
Analyze ticket information and identify productivity improvements
Identify opportunities to eliminate ticket causes
Identify opportunities for remote resolution
Works with Questeq administrative staff within the Front-Line Support, Infrastructure Support, and Project Services departments
Supervises the system-wide inventory of technology assets as defined between the educational organization and Questeq
Aids Questeq by identifying technology infrastructure current and future needs
Assists with recommending technology improvements
Communicate effectively appropriate Sales Account Manager and/or Director, Field Operations on any issues or opportunities
Follows and adheres to Questeq’s Educational Technology Management (ETM) mode
Qualification
Required
Bachelor's degree
Strong Technical background
Experience with leadership & vision
Experience with strategic planning
Experience with team building & staff development
Clearly defined and consistently communicated staff performance expectations
Creating innovation and supporting continuous staff improvement
Rating, rewarding, and holding staff accountable for achieving specific goals
Extensive experience with Information Technology Management
Familiarity with communication and business systems management
Must possess or be able to pass following clearances: Child Abuse History, Criminal Background Check, and Fingerprinting clearances
Preferred
Industry certifications preferred
Apple IOS experience preferred
Experience with data management such as PIMS - preferred
Benefits
Medical
Dental
Vision
401k with a company match
Company
Questeq
Questeq is an information technology company offering educational technology management services.
Founded in 1983
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeffrey Main
CEO
Jason King
Chief Operating Officer
Company data provided by crunchbase