Bala Consulting Engineers · 5 hours ago
Help Desk Technician
Wayne, PA
Full-time
Hybrid
Entry Level
2+ years expBala Consulting Engineers is a dynamic growth-oriented engineering firm headquartered in Wayne, PA. They are seeking an ambitious Help Desk Technician to provide high-quality technical support to end users and manage endpoint deployment processes.
ConsultingConsumer ElectronicsInformation Technology
Responsibilities
Serve as the first point of contact for hardware and software support requests. Troubleshoot, resolve, and escalate issues to other team members as needed
Manage system imaging and endpoint deployment processes for new and replacement devices
Provision new employee accounts and access in Active Directory, Microsoft 365, and various 3rd Party SaaS solutions
Maintain desktops, laptops, servers, switches, and mobile devices (including updates, drivers, and firmware) in accordance with established IT standards and compliance requirements
Contribute to other projects and tasks typical of a SMB IT environment
Occasional day or overnight travel to branch offices for onboarding or projects is required. Must be able to reliably travel between offices as required. (Travel req. approx. 10%)
Respond to occasional after-hours support requests and carry out scheduled after-hours maintenance activities
Qualification
Required
Minimum 2 years hands-on IT support experience in a professional environment
Proficiency with Windows Desktop and Server operating systems
Active Directory administration including user and security group management
Microsoft 365 administration including Exchange, Teams, and SharePoint
Working knowledge of TCP/IP and common networking protocols
Detail oriented with strong documentation skills
Candidate should be a self-starter that is comfortable working independently and learning new technology as needed
Preferred
CompTIA A+, Network+, or similar certification
Server administration exposure (patching, services, basic troubleshooting)
Experience with PowerShell, RMM tools, imaging solutions, or Autodesk products
AEC industry experience
Benefits
Medical, Dental, and Vision insurance package
401(k) with employer match
Employer Paid Life Insurance
Up to (5) weeks of PTO based on years of experience and (8) paid holidays
8 hours of Volunteer Time Off
Tuition and Licensure Reimbursement
Federal Student Loan Assistance including match up to $5,250 per year
Section 529 Plan (College Saving Plan)
Employee Referral Program
Full-time roles work in office and qualify for one day remote work
Company
Bala Consulting Engineers
Bala Consulting Engineers is an engineering company specializing in mechanical, electrical, and fire protection services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kimberly Burkert
Chief Executive Officer & President
Recent News
Company data provided by crunchbase