P3 Health Partners · 1 day ago
Service Desk Analyst
Henderson, NV
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expP3 Health Partners is seeking a Service Desk Analyst to provide initial technical support for all areas within IT. The role involves responding to service desk tickets, diagnosing and resolving software and hardware issues, and ensuring effective communication with end-users.
FinanceFinancial ServicesHealth CareHospitalMedical DeviceVenture Capital
Responsibilities
Identifies, diagnoses, tracks, and resolves software and hardware issues to ensure optimization of technology environments
Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, Internet, and local-area network access problems
Escalates service desk tickets or IS requests to appropriate entity
Maintains accurate end user and issue information in the Service Desk tracking system according to policies and standards
Effectively communicates solutions to end-users
Ensure Service Level Agreements (SLAs) for service desk are met
Provides remedial training to customers as needed
Serves as liaison between IS and Business areas
Documents and reports system issues to managers/supervisors
Keeps management informed of service disruptions and outages
Maintains confidentiality regarding information being processed, stored or accessed by the system
Provides one-on-one end-user problem resolution in-person or over the phone for approved software
Coordinates and tracks the delivery, set up, and configuration of end-user IT hardware, software, and peripherals
Helps support the IT department’s objectives by asset tracking and troubleshooting
Contributes to team effort by accomplishing related results as needed
Qualification
Required
Strong verbal and written communication skills are required
Knowledge of Service Desk workflows
Knowledge of ITIL framework
Knowledge of core Microsoft business applications, word, excel, outlook, etc
Customer Service
Ability to provide product documentation and training
Ability to identify and troubleshoot potential issues and participate in their resolution with highest customer satisfaction
Ability to work a flexible schedule to meet the needs of the group growth and expansion
Work independently as well as in a group setting
Ability to multi-task
1+ years of Service Desk experience
2+ years of customer service experience
High school diploma or G.E.D
Preferred
IS Service Desk experience in a healthcare setting preferred
Experience and knowledge of ITIL framework preferred
Company
P3 Health Partners
P3 Health Partners is a patient-centered, physician-led and population health-focused healthcare company.
201-500 employees
H1B Sponsorship
P3 Health Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (4)
2022 (3)
2021 (7)
Funding
Current Stage
Public CompanyTotal Funding
$332.2MKey Investors
Chicago Pacific FoundersChicago Pacific Founders,Leavitt Partners
2024-05-23Post Ipo Equity· $42.2M
2023-03-31Post Ipo Equity· $90M
2021-12-06Post Ipo Equity· $200M
Leadership Team
Sherif Abdou
Co-Founder
Bill Bettermann
Chief Operating Officer
Recent News
2025-12-02
2025-11-14
Company data provided by crunchbase