ServiceNow · 15 hours ago
Principal Machine Learning Engineer - Agentic AI
Building A,B,C 2225 Lawson Lane, Santa Clara, California, United States
Full-time
Onsite
Lead/Staff
$236K/yr - $413K/yrServiceNow is a global market leader in innovative AI-enhanced technology, seeking a Principal Machine Learning Engineer to lead the development of autonomous AI systems. The role involves designing multi-agent systems, developing agentic solutions, and ensuring the safety and reliability of AI workflows for enterprise services.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Design and architect multi-agent systems with sophisticated reasoning, planning, and tool-use capabilities
Build agent orchestration frameworks that coordinate multiple specialized agents to solve complex enterprise workflows
Develop agentic patterns including ReAct, Chain-of-Thought, Tree-of-Thoughts, and self-reflection mechanisms
Implement robust agent memory systems, context management, and state persistence for long-running agentic workflows
Create evaluation frameworks and safety guardrails specifically for autonomous agent behavior
Build the best cloud-based agentic AI/ML solutions to power intelligent, autonomous enterprise services
Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality agent-based software
Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality agentic solutions to our users
Develop adversarial testing strategies for agent systems and implement safety mechanisms to prevent harmful agent behaviors
Ensure secure agent deployment with proper sandboxing, permission management, and audit capabilities
Ensure compliance with emerging AI safety regulations for autonomous systems (e.g., EU AI Act, NIST AI Risk Management Framework)
Deliver MVP and production agent systems rapidly leveraging working experience with the ServiceNow Platform
Make architectural trade-off decisions for agent systems that reduce rework and technical debt
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Proficient in prompt engineering and developing LLM based features
Proven experience designing and implementing agentic AI systems with autonomous reasoning and planning capabilities
Deep expertise in agent architectures including tool-use patterns, function calling, and multi-agent orchestration
Experience building agent frameworks with memory systems, context windows, and state management
Hands-on experience implementing agentic patterns: ReAct, ReWOO, Plan-and-Execute, Reflection, and multi-agent collaboration
Strong background in prompt engineering for agent systems, including system prompts, few-shot learning, and chain-of-thought prompting
Experience with methods of training and fine-tuning large language models, such as distillation, supervised fine-tunning and policy optimization
Experience in using AI productivity tools such as Cursor, Windsurf, etc
Demonstrate technical leadership: experience in developing architecture and owned complex systems
Expertise in Python, GO, OOP, Design Patterns, time and space-efficient algorithms
Experience building prototypes, proof of concepts to prove ideas and working with engineering teams to productionize them
Expertise in coding efficiently, object-oriented, modularized and quality software
Knowledge of core AI/ML techniques and algorithms
Knowledge of unit testing, profiling, and code tuning
Experience with Kubernetes and container technologies
Benefits
Equity (when applicable)
Variable/incentive compensation
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
Founded in 2004
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
The Motley Fool
2026-02-06
2026-02-06
Company data provided by crunchbase