UPS · 15 hours ago
Director, Engineering Operations & Governance
US - UPS SUPPLY CHAIN SOLUTIONS (GAAPR)
Full-time
Onsite
Director/Executive
12+ years expUPS is a Fortune Global 500 organization focused on digital solutions for logistics and commerce. The Director, Engineering Operations & Governance is responsible for establishing and scaling the operational backbone of UPS Digital’s engineering organization, overseeing engineering PMO, standardization of processes, and governance while driving a modern product-engineering model.
LogisticsMessagingTransportation
No H1B
U.S. Citizen Only
Responsibilities
Lead and mature the Engineering PMO across portfolio planning, quarterly planning, OKR cadence, roadmap governance, and program delivery
Create standardized cross-organizational execution frameworks (Agile, SAFe-inspired, Lean)
Drive dependency management, risk tracking, milestone visibility, and executive reporting
Build and implement unified engineering standards across three merging companies
Define and maintain SDLC, change management, quality gates, and release governance
Create governing bodies (e.g., Architecture Review Board, Change Advisory Board, Release Governance Council)
Ensure alignment with UPS enterprise technology, security, and compliance frameworks
Build and oversee centralized QA, BA, and Release Management teams across geographies
Establish test strategies, automation maturity roadmap, and quality KPIs
Define release readiness criteria, deployment playbooks, rollback guidelines, and production governance
Ensure BAs deliver consistent requirements quality, documentation standards, and discovery support
Own engineering budgeting, quarterly financial forecasting, and vendor spend management
Develop staffing models blending internal teams, GCC resources, and strategic vendors
Track engineering productivity, cost efficiency, and ROI
Provide transparent financial reporting to senior leadership
Define engineering KPIs across delivery speed, quality, reliability, cost, and satisfaction
Drive adoption of tools for planning, CI/CD, QA automation, documentation, and observability
Deliver dashboards and insights enabling data-driven improvements in engineering performance
Define ways of working between US-based product teams and GCC-based engineering teams
Standardize Agile ceremonies, communication rhythms, and handoff practices across time zones
Ensure consistent engineering quality, shared ownership, and accountability regardless of geography
Act as a change agent leading the shift from an IT mindset to a modern product development culture
Partner closely with Product, Architecture, Finance, Security, and Vendor Management
Promote operational discipline, transparency, continuous improvement, and engineering excellence
Qualification
Required
12+ years in software engineering operations, PMO leadership, technology governance, or engineering management
5+ years leading multi-disciplinary engineering operations functions
Proven experience standardizing processes across multiple business units or merged companies
Experience transitioning organizations from project/IT models to modern product engineering
Strong expertise with SDLC, Agile/Lean frameworks, DevOps, release management, and quality practices
Demonstrated capability in budgeting, forecasting, vendor models, and capacity planning
Ability to navigate large enterprises while leading modernization and operational transformation
Preferred
Experience with global delivery or GCC/shared geography execution models
Background in SaaS platforms, logistics tech, commerce, fintech, or insurtech environments
Familiarity with compliance frameworks (SOC2, ISO27001, NIST) and architecture governance
Excellent communication skills and ability to influence senior technical and business leaders
Company
UPS
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Innovate UK
2025-07-28Grant
1999-11-10IPO
Leadership Team
Brian Dykes
EVP & Chief Financial Officer at UPS
Joel Stenson
Senior Vice President Global Operations Technology / Enterprise Data & Analytics and Gen AI
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