Safeway · 2 days ago
Director eCommerce/Division Lead - Portland Division
Clackamas, OR
Full-time
Onsite
Director/Executive
10+ years expSafeway is a leading food and drug retailer in the U.S., and they are seeking a Director of eCommerce/Division Lead for their Portland Division. This role is responsible for overseeing all aspects of online sales and operations, developing e-commerce strategies, and driving revenue growth through various delivery models while ensuring exceptional customer experience.
E-CommerceFood and BeverageGroceryHealth CareInternetRetailShopping
Responsibilities
Lead the day-today and end-to-end operations for the Portland Division’s e-commerce site, overseeing consumer-facing experience, inventory planning and management, and partnerships
Develop and implement short and long-term innovative strategies to drive continued e-commerce growth through creative digital programs, leveraging data-driven insights
Lead program management including forecasts, seasonality, inventory/collateral planning, and supply
Influence and build strong partnerships across Corporate, Division leadership, Store Management, and Finance to optimize regional performance by meeting sales and EBITDA targets, service level and financial goals while bringing a sense of urgency and prioritization
Implement growth initiatives, business model development, and optimization in current Drive Up and Go, Home Delivery, and 3PL business applications
Build a high productivity and world class service culture within the operations leadership and be a customer champion to enable a friction-less shopping experience through seeking customer feedback
Stay up to date on industry trends and advancements to continuously improve strategies and programs
Utilize data and analytics to monitor site performance, customer behavior, and eCommerce program effectiveness
Drive the adoption of key performance metrics for operations and service teams to identify levers for efficiency gains, productivity, and quality improvements
Collaborate with marketing, merchandising, IT, and logistics teams to execute the Ad and ensure the seamless execution of campaigns and initiatives
Lead and execute critical high impact business projects for the division and ensure they are delivered within planned timelines and expected output
Develop, coach, and retain high performing teams, by providing growth opportunities and building bench strength and skillsets
Communicate regularly with district and company leadership to provide updates on initiatives and results
Support company-wide initiatives and collaborate with other teams to share best practices and drive consistency
Act as a role model for ethical behavior and promote a culture of integrity and accountability within the division
Maintain compliance with all terms, conditions, and requirements set forth in applicable collective bargaining agreements governing drivers
Qualification
Required
Solid track record of building and leading teams including the ability to provide direction and guidance, understand resource capability and successfully drive results while holding teams accountable to high standards
Experience driving commercial growth with a focus on sales, customer NPS and profitability
Ability to interpret KPIs, income statements, and financial reports and develop action plans to improve financial and operational metrics
Proven ability to influence people, process, and technology in a manner that enriches the Company's culture and overall team performance
Ability to think strategically while executing tactically to meet business goals
Strong understanding of eCommerce analytics, user experience, and conversion optimization
Exceptional at prioritizing and focusing on the highest value opportunities
Executive presence and mindset, with the ability to roll up sleeves when necessary
Displays an operational excellence mindset with a numbers and solutions driven approach
Ability to lead and manage competing priorities and multi-task to meet deadlines
Excellent customer service skills and the ability to resolve complaints, inquiries, and operational errors
Ability to motivate and lead large teams to successful results
Has an entrepreneurial mindset, is innovative and always questions if there is a better, simpler way to do something
Effectively communicates to all levels of the organization using diplomacy
Strong sense of urgency and ability to meet time sensitive deadlines
Strong project/time management skills with proven success leading multiple projects
Courage to make tough decisions and have candid, constructive and difficult conversations with professionalism
Demonstrated ability to work independently and manage ambiguity
Ability to adapt and tailor communication style towards the audience at hand
Positively motivates others to accomplish goals, provides honest feedback in a constructive way
Self-motivated, assumes personal accountability for results and performance
Balances the needs of multiple stakeholders and partners while maintaining strong partnerships
Ability to maintain a high level of confidentiality and demonstrate the highest levels of ethics and policy compliance at all levels
Proficient use of Microsoft Office Suite- Outlook, TEAMS, Word, Excel, PowerPoint, and Power BI
10+ years' experience in operations within large scale grocery, retail, or CPG businesses
5+ years of people management experience
Bachelor's degree in business or marketing, or equivalent combination work experience
Availability to work a retail schedule that includes 5 days on-site/infield, evenings, weekends, and holidays
Travel up to 70% of the work week across the division
Preferred
Multi-unit, District manager and / or retail operations experience preferred
RMCP or MBA a plus
Experience in leading operational and strategic initiatives end-to-end and working with critical stakeholders while running multiple projects and or work-streams simultaneously
Benefits
Medical
Dental
Vision
Disability and life insurance
Sick pay
PTO/Vacation pay
Paid holidays
Bereavement pay
Retirement benefits (pension and/or 401(k) eligibility)
Quarterly bonus, subject to Company bonus plans
Company
Safeway
Shop online for groceries, find out about our grocery stores, get health and nutritional information, and find all recipes and meals ideas.
10001+ employees
H1B Sponsorship
Safeway has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (194)
2023 (162)
2022 (282)
2021 (143)
2020 (82)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-01-30Acquired
1990-05-04IPO
Leadership Team
Randy N Anderson
Division CFO / VP Finance / Head of Finance - Safeway Northern California Division
Delicia Prater
CORPORATE HUMAN RESOURCES COORDINATOR
Recent News
2025-12-10
2025-12-02
Company data provided by crunchbase