Wonder · 9 hours ago
Technical Support Team Lead
Denver
Full-time
Hybrid
Mid, Senior Level
$32.45/hr - $32.45/hrGrubhub is a leading online food ordering company that aims to strengthen the connections between restaurants and their communities. The Technical Support Team Lead will oversee day-to-day operations of the customer support team, ensuring high-quality service and effective collaboration across teams.
E-CommerceFood and BeverageFood DeliveryRestaurants
No H1B
Responsibilities
Lead the MO team; Create and refine policies to ensure superb and efficient service is provided to our merchants; work closely with cross-functional teams on support related initiatives
Track and iterate around key performance metrics to improve support quality for stakeholders and build a strong, satisfied customer base
Monitor and implement best practices to increase productivity and quality
Collaborate effectively across teams to escalate and resolve customer issues and priorities; own support tickets throughout resolution and serve as the highest escalation point in the support team
Leverage data to refine staffing, set objectives, and drive changes as needed to meet those objectives
Make recommendations to Product and Engineering around feature requests and bugs as reported by users, serving as our customer voice
Manage team projects
Qualification
Required
Bachelor's degree or equivalent experience
Passionate about improving customer experience by driving process improvements
Prior experience with support/operations; prior leadership experience is a big plus
Ability to analyze data, draw accurate conclusions, and develop actionable recommendations
Able to manage multiple projects simultaneously and thrive in a dynamic environment
Highly organized and detail-oriented
Strong verbal, written, and presentation skills
Preferred
Previous operating experience in an on-demand economy startup preferred
Benefits
Equity
401K
Multiple medical, dental, and vision plans
Company
Wonder
Wonder is a food delivery startup that operates truck-based restaurants from which consumers can order food through a mobile app.
Founded in 2018
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$2.51BKey Investors
New Enterprise AssociatesNestleBain Capital Ventures
2026-01-12Series Unknown· $8.4M
2025-05-06Series D· $600M
2024-11-13Series C· $250M
Leadership Team
Marc Lore
Founder & CEO
Recent News
Company data provided by crunchbase