Hilton · 1 day ago
Analyst Planning & Forecasting
United States
Full-time
Remote
Entry Level
$50K/yr - $75K/yr
1+ years expHilton is a leading global hospitality company known for its award-winning workplace culture. They are seeking a Forecasting and Planning Analyst to support forecasting and workforce planning for their Reservation and Customer Care contact centers, focusing on delivering demand forecasts and staffing plans to enhance service levels and operational efficiency.
HospitalityLeisureResorts
Responsibilities
Produce short- and long-term workload forecasts for contact volume and handle time across channels
Build staffing, headcount, and hiring plans aligned to service level, cost, and employee experience goals
Monitor forecast accuracy and explain variances across volume, AHT, staffing, and service levels
Analyze intraday contact flow and routing patterns to identify planning and optimization opportunities
Maintain forecasting models using tools such as MicroStrategy, Alteryx, R, and Python
Ensure data integrity and translate forecast outputs into clear operational guidance
Provide insights and trends for the lines of business you work with
Partner with Workforce Management, Operations, Scheduling, Engineering and Leadership teams globally
Advise business leaders using data-driven insights and concise recommendations
Present forecasts, risks, and scenarios to technical and non-technical audiences
Collaborate with BI and analytics peers to align assumptions and performance narratives
End-to-end ownership of forecasts and staffing plans for assigned business areas
Forecast model enhancements and automation to improve accuracy and efficiency
Hiring plan scenarios tied to growth, seasonality, and operational change
Forecast accuracy reporting and root cause analysis
Qualification
Required
One (1) year of experience in Statistical and Predictive Analytical Models
One (1) year of experience in Quantitative and Qualitative analysis using tools such as Microsoft Excel and Access
Experience with SQL or SQL-based Business Intelligence tools (e.g., MicroStrategy, Tableau, and Alteryx)
Preferred
BA/BS Bachelor's Degree
Experience managing projects and timelines, working directly with partners
One (1) year of experience in Capacity Planning or Modeling
Experience using programming languages to build scripts such as R or Python
Knowledge of database architecture and data modeling principles and techniques
Benefits
Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Medical and prescription drug coverage
Dental coverage
Vision coverage
Life insurance
Short-and long-term disability insurance
Access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount
A 401(k) savings plan
20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment
Up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents
10 paid holidays and 2 floating holidays throughout the year
Up to 5 bereavement days
Flexible spending accounts
A health savings account
An employee assistance program
Access to a care coordination program (“Wellthy”)
A legal services program
An educational assistance program
Adoption assistance
A backup childcare program
Pre-tax commuter benefit
Our travel discount
Company
Hilton
Hilton is a hospitality company, owns luxury and full-service hotels and resorts, and focused-service hotels.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Pershing Square Capital ManagementHNA Group
2025-12-01Post Ipo Debt· $1B
2025-07-01Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Christopher Nassetta
President and CEO
Kevin Jacobs
Chief Financial Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-05
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