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Patient Outreach Coordinator (Pharmacy Technician) jobs in United States
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Shields Health Solutions · 14 hours ago

Patient Outreach Coordinator (Pharmacy Technician)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp
Shields Health Solutions is a specialty pharmacy focused on patient care, and they are seeking a Patient Outreach Coordinator to grow their patient population. The role involves making outbound calls to educate and enroll patients in the pharmacy program while ensuring confidentiality and compliance with pharmacy standards.
BiopharmaHealth CareMedicalPharmaceutical
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Growth Opportunities

Responsibilities

Communicate with patient over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model
Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids
Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM)
Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training)
Perform other duties as assigned

Qualification

Active Louisiana Pharmacy Technician licenseNational certification PTCBNational certification ExCPTProficient in Microsoft OfficeCustomer service experienceEmpathy with patientsVerbal communication skillsAttention to detailSelf-motivationOrganizational skillsResults-oriented

Required

Active Louisiana Pharmacy Technician license required
1+ years' experience as a Pharmacy Technician or related experience
High school diploma or GED required

Preferred

Nationally certified from PTCB or equivalent is strongly preferred but not required
Bachelor's Degree strongly preferred

Company

Shields Health Solutions

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Shields Health Solutions is a specialty pharmacy accelerator that partners with hospitals to develop and manage specialty pharmacy programs.
dateFounded in 2012
location
Stoughton, Massachusetts, USA
people-size501-1000 employees
web-link
https://shieldshealthsolutions.com

Funding

Current Stage
Late Stage
Total Funding
$3.5B
Key Investors
Evernorth
2025-09-02Corporate Round· $3.5B
2025-09-02Acquired

Leadership Team

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Ryan Cassidy
Chief Financial Officer
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Daniel Ramey
Chief Operating Officer
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Recent News

Business Wire
Shields Health Solutions Partners with Foundation Health, the Leading Pharmacy AI Platform, to Improve Patient and Provider Experience in Specialty Pharmacy Care Nationwide
2026-01-15
PR Newswire
September in Review: 11 Top Health Press Releases
2025-10-03
VatorNews
West coast states unite against CDC, HealthEdge merges with UST HealthProof, and Shields Health Solutions raises $3.5B
2025-09-23
Company data provided by crunchbase