IREN · 8 hours ago
Datacenter Manager
DFW Metroplex
Full-time
Hybrid
Senior Level
6+ years expIREN is a leading next-generation data center business powering the future with 100% renewable energy. The role of Data Center Integrated Operations Manager involves developing new data center projects and managing a technical team to ensure operational efficiency and incident management.
BitcoinCryptocurrencyData CenterData Storage
Hiring Manager
Beth S.
Responsibilities
Lead, train, and retain the IOC team; ensure strong capability across facility, network, and GPU cluster operations
Define and maintain IOC policies, SOPs, and escalation paths aligned with Tier 3 security and operational standards
Oversee incident management from detection through resolution; ensure clear incident outputs, timely communication, and accurate post-incident reports
Analyze ticketing patterns, operational data, and incident trends to identify recurring issues and drive process or tooling improvements
Implement new ideas and continuous improvement initiatives that enhance monitoring, workflows, and operational efficiency
Monitor SLAs, KPIs, ticket volumes, and response times; provide reporting and insights to leadership
Manage customer escalations, RCAs, and action items; ensure strong follow-through and documentation
Coordinate with senior leadership on capacity planning, infrastructure readiness, and major operational decisions
Qualification
Required
6-10+ years' experience in critical IT Operations (NOC/SOC/IOC), with at least 3 years in a management role leading a 24/7 technical team
Deep expertise in major incident management, driving detection, resolution, and post-incident reporting (RCA) aligned with Tier 3 security standards
Proven ability to lead, train, and retain operations staff and build strong capability in network, facility, and compute cluster operations
Strong working knowledge of large-scale GPU/compute clusters and high-availability data center infrastructure
Demonstrated experience defining and enforcing SOPs, operational policies, and complex escalation paths
Proficiency with enterprise monitoring, observability, and alerting platforms (e.g., ServiceNow, Splunk, Datadog)
Experience analyzing KPIs, SLAs, and incident trends to identify recurring issues and drive continuous process and tooling improvements
Expert ability to manage customer escalations and communicate clearly, accurately, and timely to senior executive leadership
Bachelor's degree in computer science, Engineering, or related technical field
Preferred
ITIL certification or advanced training in service management is highly desirable
Benefits
100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
Company-paid short-term and long-term disability insurance
Voluntary life, critical illness, and accident coverage available
Health Savings Accounts (HSA) – when combined with the High-Deductible Health Plan
Employee Assistance Program and wellness resources
401(k) retirement plan with company match
Paid professional development and access to financial planning and legal services
Paid Time Off (PTO) and paid holidays
Professional development to support certifications, continuing education, or role related training
Company events and team-building activities
Company
IREN
IREN is a data center that provides Bitcoin mining and GPUs services using renewable energy.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$3.97BKey Investors
NYDIG
2025-12-03Post Ipo Debt· $1.32B
2025-10-07Post Ipo Debt· $1B
2025-08-25Post Ipo Debt· $102M
Leadership Team
Daniel Roberts
Co-Founder & Co-CEO
Will Roberts
Co-Founder & Co-CEO
Recent News
2026-02-06
2026-02-06
2026-02-06
Company data provided by crunchbase